Recent Articles
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Managed Service Providers Find Strength in Numbers
When managed services started gaining momentum following the Y2K rush and dot-com bubble burst, solution providers that ventured into this new way of doing business were largely on their own. The pioneers met with different levels of success, and inevitably there were some false starts. Support was scarce and the vendors that had developed the…
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10 Things You Didnt Know About IT Vendors & Managed Services
10 Things You Didnt Know About IT Vendors & Managed Services New research by Channel Insider and Amazon Consulting reveals that vendors not only get the growing opportunity in managed services, but are quickly developing programs to support this burgeoning market. Here are 10 things you don’t know about how vendors perceive and support partners’…
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SAAS or On-Premise E-mail: Which is Best?
No application has succeeded in superseding e-mail as the killer app of modern business. While few people think of e-mail as being a business-enabling tool, few people would want to run their business without persistent access to digital messages from employees, contractors, suppliers, partners and—most of all—customers. Microsoft Exchange has long held the dominant title…
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Delivering on the Managed Services Promise
In four years of writing about managed services, I have often pondered what fulfillment of the promise of this business model will look like. Today managed services get a lot of good press. You could say the model has been elevated to messianic levels as a kind of savior for a channel that faces declining…
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Competition to Increase Among Master MSPs
Interest in subscription-based IT services is growing, but many solution providers that have yet to embrace managed services or software as a service (SAAS) still don’t quite know how to make the transition. For them, partnering may be the best approach. With that in mind, Network Depot has launched a service that takes a lot…
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Turning the iPhone, iPod Touch into Support Tools
Apple’s iPhone has been starting to popup in the enterprise as a unified communications device, forcing solution providers and IT staffers to find ways to leverage Apple’s consumer-orientated device. The iPhone isn’t the only Apple product to make the jump from consumer product to business tool. The same can be said for the iPod Touch,…
