Managed Services

Recent Articles

  • Managed Services Still Not for Everyone

    I am not an early adopter. I tend to view with suspicion new gadgets that promise to change your life for the better in ways unimaginable. To give a few examples: I questioned the need for power windows for a long time. I was one of the last people I know to get a cell…

  • Larry’s Lucky Seven Laws of Managed Services

    Managed services are now commonplace in the channel. After years of experimentation and debate, we’ve achieved near universal acceptance for what constitutes a managed service. Yet, solution-providers-turned-managed-service providers continue to struggle with the transformation of service delivery and adjusting their businesses. I started writing these seven laws of managed services nearly two years ago after…

  • Synnex Joins Managed Services Fray

    IT distributor Synnex is rolling out its own services portfolio, including managed services, more than a year after competitors Ingram Micro and Tech Data unveiled their managed services offerings for their VAR partners. Synnex said its new On Demand Services provide VARs with recurring revenue streams and longer term contracts, which in turn create greater…

  • Facing Managed Services Reality

    <!–[endif]–> There appears to be something fundamentally amiss about the way solution providers are going about building their managed services practices. And what that something is becomes pretty apparent when you take a look at the results of a study conduced by the Pacifica Group on behalf of Untangle, the makers of a security appliance…

  • Changing the Managed Services Game

    Every now and again a disruptive force shows up in a product category that more or less forces everybody in that category to possible rethink their approach to a problem. So too it is with managed services in the form of an appliance for delivering managed services that is called the IT Control Suite. <!–[endif]–>…

  • Managed Services, the Open Source Way

    In a perfect world, managed services providers (MSPs) would do the brunt of their work remotely. Site visits would be limited to physical equipment installations and how-you-doing sessions with customers. In the real world, interoperability and integration issues with some technologies get in the way of managed services nirvana. Security vendor Untangle believes the answer…