Recent Articles
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Purewire Develops Two-Tier MSP Strategy
Purewire, a pioneer in cloud-based Web filtering and security monitoring services, is expanding the availability of its technology by making it available to managed service providers through two-tier reseller agreements with hosted security service providers. The Atlanta-based company recently signed Reflexion and Proofpoint, both providers of hosted e-mail and security services, as the first distributors…
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Seven Steps to Managed Services Success
Seven Steps to Managed Services Success Understand the Value of Managed Services Customers won’t choose a partner in the managed services model over a partner who is selling traditional block-hour support if the MSP doesn’t truly understand the underlying value behind managed services. Smith says MSPs need to dig deep and really talk to…
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MSPs ID Lack of Network Visibility as Top Problem
Is the latest cat video that’s gone viral on YouTube clogging your customer’s network? Got more than a few employees listening to their own private radio stations on Pandora? A new survey of managed service providers reveals that more than half of them spend 13 percent of their time troubleshooting sluggish networks—sluggishness that can be…
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TekLinks Transitions Customers to the Cloud
Managed services has been one of the bright spots for solution providers in the down economy, primarily because the model makes sense for cost-conscious customers. By ceding control of their day-to-day IT operations to an outside provider, customers purge costs from their business, operate with predictable monthly pricing and gain back time formerly spent on…
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Tech Support and Customer Service: High-Touch or Phone Tree?
Calling into a lot of tech support lines these days is at best a chore and at worst a headache-inducing and time-consuming exercise in futility and frustration. Maybe you have an easy problem that can get solved right away by the level-one engineer who answers the phone. But more likely you will go through a…
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Ingram Micro Targets Midmarket, Enterprise with Nimsoft Managed Services
Distributor Ingram Micro is taking its Seismic managed services offering to providers who target midmarket and enterprise business customers with the addition of Nimsoft Monitoring Solutions. The deal will enable Ingram Micro partners in the United States and Canada to offer business service management, dashboards, SLAs, application monitoring services and other management features to their…
