Digital transformation
Digital Business Transformation Picks Up the Pace
Just about every aspect of enterprise IT is undergoing a transformation. Although most companies have made significant progress, many have a long way to go.
Top Three IT Initiatives
At the top of the list are automating IT processes (61%) and putting in place more security measures (57%), followed closely by leveraging cloud technologies to reduce cost and mobile computing—both tied at 55%.
Stage of Digital Services and Mobile Adoption
A full 64% report this to be a work in progress. Another 11% will plan to start next year, and another 11% have no plans.
Status of Digital Transformation
Just over a third (36%) said they are on schedule, while 32% admit they are behind schedule. Only 3% are significantly behind schedule.
Corporate Issues Adversely Affecting Digital Transformation
The primary challenge according to 42% was competing priorities. Another 24% cited budget as the biggest challenge.
IT Issues Adversely Affecting Digital Transformation
Nearly two-thirds (64%) cited not enough resources to maintain current systems, while 48% pointed to the lack of a comprehensive IT platform.
Changes Under Way in the IT Environment
Topping the list of changes was improving performance of digital services (52%), followed by adding more mobile services (50%).
Methods of Ensuring Digital Services Integrity
A full 71% are adding more monitoring tools, while 65% are putting more hardware and software redundancy in place.
Impact of IT Changes on the Business
Well over half (59%) said business processes are getting simpler, while 52% citied providing more remote access to end users.
Effect of Rise of Mobile and Consumerization of IT on Companies
Nearly half (46%) cited improvements in customer satisfaction while 44% pointed to improved innovation.
Top Business Benefits of Being a Digital Business
Three-quarters (75%) again cited increased customer satisfaction, while 63% pointed lower costs to the company.