Just about every aspect of enterprise IT is undergoing a transformation. Although most companies have made significant progress, many have a long way to go.
At the top of the list are automating IT processes (61%) and putting in place more security measures (57%), followed closely by leveraging cloud technologies to reduce cost and mobile computing—both tied at 55%.
A full 64% report this to be a work in progress. Another 11% will plan to start next year, and another 11% have no plans.
Just over a third (36%) said they are on schedule, while 32% admit they are behind schedule. Only 3% are significantly behind schedule.
The primary challenge according to 42% was competing priorities. Another 24% cited budget as the biggest challenge.
Nearly two-thirds (64%) cited not enough resources to maintain current systems, while 48% pointed to the lack of a comprehensive IT platform.
Topping the list of changes was improving performance of digital services (52%), followed by adding more mobile services (50%).
A full 71% are adding more monitoring tools, while 65% are putting more hardware and software redundancy in place.
Well over half (59%) said business processes are getting simpler, while 52% citied providing more remote access to end users.
Nearly half (46%) cited improvements in customer satisfaction while 44% pointed to improved innovation.
Three-quarters (75%) again cited increased customer satisfaction, while 63% pointed lower costs to the company.