Tag: MSP

  • API Management to Become a Managed Service

    Michael Vizard

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    As the so-called API economy continues to evolve and expand, many organizations are soon going to find themselves challenged when it comes to managing hundreds, if not thousands, of application programming interfaces. Right now, most of the support for those APIs comes from vendors, such as Dell, which provides access to API management tools via… Read more

  • AVG Aims to Take the Pain Out of Remote Control

    AVG Aims to Take the Pain Out of Remote Control

    Michael Vizard

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    Looking to make it much simpler for managed service providers (MSPs) to provide remote services, AVG Technologies released an upgrade to its remote management and monitoring platform that now includes the ability to take control of a remote desktop for free. Version 9.2 of AVG Business Managed Workplace now includes remote control software developed by… Read more

  • Breach Secure Now Launches New Training Program

    Breach Secure Now Launches New Training Program

    Gina Roos

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    Breach Secure Now Intros New Security Training Program Breach Secure Now introduced its Unlimited Clients Employee Security Training program for managed service providers (MSPs). The program enables MSPs to offer IT security training to their small- and midsize-business (SMB) customers for free or at a minimal cost, the company said. The training can be bundled… Read more

  • IndependenceIT Enhances Channel Partner Program

    IndependenceIT Enhances Channel Partner Program

    Gina Roos

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    IndependenceIT Beefs Up Its Channel Partner Program IndependenceIT, a provider of an integrated workspace automation software platform, released an enhanced partner program for independent software vendors (ISVs), managed service providers (MSPs) and VARs. These enhancements include the introduction of two-tier partner levels and professional service/technical support groups to streamline service development and delivery. The program… Read more

  • Focusing on the MSP Customer Experience

    Focusing on the MSP Customer Experience

    Channel Insider Staff

    Categories: ,

    A management trend that seems to be taking the world by storm these days is the appointment of a chief customer officer. The basic idea is that rather than leaving customers to their own devices when it comes to engaging with products and services, some thought should be given to creating an actual experience that… Read more

  • Why IP Is Imperative to Channel Partners’ Future

    Why IP Is Imperative to Channel Partners’ Future

    Howard M. Cohen

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    The dawn of the reseller channel came in August 1981 when IBM introduced the IBM PC. Since company policy held that “nobody but IBM can sell IBM” the PCs were sold to ComputerLand, Nynex and Sears Business Centers, which then “resold” them to customers, creating a four-step “channel” from the manufacturer to the aggregator, to… Read more