Tag: MSP
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Kaseya Sees New Era of IT Détente Emerging
By Mike Vizard The tension between managed service providers (MSPs) and internal IT organizations has been palpable for years. Internal IT teams are always concerned that MSPs will essentially replace them. In fact, MSPs often do go around the internal IT organization to sell their services. But as IT becomes increasingly complex and difficult to… Read more
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SolarWinds MSP Formed After LogicNow Acquisition
Categories: Managed ServicesFollowing the acquisition of LogicNow, a provider of a managed services provider platform earlier this year, SolarWinds has formed a dedicated MSP business unit that combines its existing N-able MSP platform with LogicNow under a single entity. The new unit, dubbed SolarWinds MSP, will be using SolarWinds’ portfolio of IT management software to launch a… Read more
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WaaS Competitive Fight Comes to Head in Channel
Categories: News and TrendsThere’s never been much love lost between telecommunications carriers and traditional channel resellers. Large swaths of the channel always felt that carriers were abusing their ability to buy network equipment in bulk and then resell a portion of it to corporate customers at price points that undercut resellers. Now, conflict between carriers and resellers that… Read more
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Channel Role: Cloud Pragmatists in IT Services Age
One of the most important key performance indicator ratios for channel partners has always been the product/services income balance. Even more important has been the ratio between the profit generated from the sale of products to the profit from services sold. Since service profitability is more complicated to calculate, many have elected simply to focus… Read more
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Pulseway Aims to Alter RMM Economics for MSPs
Categories: Managed ServicesMost managed service providers live and die by the quality of IT support they can remotely deliver. The difference between success and failure often comes down to how many end users each technician can quickly support. Looking to transform those economics, Pulseway launched an edition of its remote monitoring and management (RMM) software that is… Read more
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Replacing the ‘M’ in MSP With Other Terms
Categories: Managed ServicesWhat service can you offer that is not managed? The delivery of any service must be managed to assure quality, so calling it a “managed service” is somewhat like referring to “wet water.” Many service providers are dropping the superfluous word “managed” and replacing it with a wide variety of others in an effort to… Read more