Tag: MSP
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WaaS Competitive Fight Comes to Head in Channel
Categories: News and TrendsThere’s never been much love lost between telecommunications carriers and traditional channel resellers. Large swaths of the channel always felt that carriers were abusing their ability to buy network equipment in bulk and then resell a portion of it to corporate customers at price points that undercut resellers. Now, conflict between carriers and resellers that… Read more
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Channel Role: Cloud Pragmatists in IT Services Age
One of the most important key performance indicator ratios for channel partners has always been the product/services income balance. Even more important has been the ratio between the profit generated from the sale of products to the profit from services sold. Since service profitability is more complicated to calculate, many have elected simply to focus… Read more
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Pulseway Aims to Alter RMM Economics for MSPs
Categories: Managed ServicesMost managed service providers live and die by the quality of IT support they can remotely deliver. The difference between success and failure often comes down to how many end users each technician can quickly support. Looking to transform those economics, Pulseway launched an edition of its remote monitoring and management (RMM) software that is… Read more
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Replacing the ‘M’ in MSP With Other Terms
Categories: Managed ServicesWhat service can you offer that is not managed? The delivery of any service must be managed to assure quality, so calling it a “managed service” is somewhat like referring to “wet water.” Many service providers are dropping the superfluous word “managed” and replacing it with a wide variety of others in an effort to… Read more
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Channel Transformation to Drive Acquisition Wave
Categories: News and TrendsAs the way organizations consume IT continues to evolve, a subtle change in how solution providers are perceived and valued is expected to drive a channel transformation that will bring about a new wave of mergers and acquisitions (M&As). The main impetus behind this budding channel trend is that end customers are increasingly tying the… Read more
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Atera Makes Benchmarking Service Available to MSPs
Categories: Managed ServicesLooking to offer managed service providers a platform to manage their operations, Atera is making available a Benchmark service through which MSPs can employ a range of metrics to show how their organizations are performing in comparison to their competitors. Using data collected from hundreds of managed service providers that use the Atera platform, an… Read more