Tag: experience

  • Tech Mahindra: Channel Profile & Services

    Tech Mahindra: Channel Profile & Services

    Sam Ingalls

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    Tech Mahindra is a multinational technology services company and one of India’s most prominent IT vendors, specializing in IT consulting, digital transformation, engineering, and business process management. With over three decades of experience, Tech Mahindra has a comprehensive stack for increasingly complex IT environments and systems. The enterprise channel partner has an extensive ecosystem for… Read more

  • How Customer Experience Management Benefits the Channel

    Michael Vizard

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    Solution providers are always looking out for a business trend that is dependent on the successful implementation of multiple IT projects to reach fruition. One of the biggest such trends to come down the pike in recent memory is customer experience management, which describes the process of unifying the multiple channels that most companies use… Read more

  • The Evolution of Unified Communications as a Service

    Michael Vizard

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    Just about everybody in the channel would agree that unified communications have been a frustrating experience. While the technology holds great promise, the effort required to get customers to first test and then actually deploy it can be nothing short of herculean. But all that may be about to finally change for the better now… Read more

  • HP and the Selling of a Unified Work Experience

    Michael Vizard

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    In a world where most of the bread and butter IT products that the majority of solution providers in the channel sell have become a commodity, it’s clear that in order to compete against mass market retailers and online e-commerce sites there needs to be a reason to engage a solution provider that goes beyond… Read more

  • Apple iPhone, iPad Owners Most Loyal: Report

    Nathan Eddy

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    Nearly one in five consumers, who own both an iPad and an iPhone, say switching smartphones is more difficult than changing bank accounts. A simple, integrated user experience is driving consumers’ brand loyalty to their smartphones and they are less likely to switch brands the more applications and services they use on the device, new… Read more

  • Oracle Buys RightNow for $1.5B

    Ericka Chickowski

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    Oracle announced that it has agreed to acquire Bozeman, Mont.-based cloud services firm RightNow Technologies for $1.5 billion in a deal that should  close sometime at the end of this year or early 2012 and which likely positions Oracle to better pit itself head-to-head against Salesforce.com. The acquisition is a huge win for the education-heavy… Read more