Tag: CRM

  • Microsoft GM Gives Peek at Platform-as-a-Service Strategy

    Renee Boucher Ferguson

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    ORLANDO, Fla.—At Microsoft’s annual Convergence Dynamics user conference here this week, Brad Wilson, general manager for customer relationship management at Microsoft, sat down with eWEEK Senior Writer Renee Boucher Ferguson to talk about Microsoft’s quiet platform-as-a-service strategy that’s emerged with CRM 4.0, the company’s December 2007 release of CRM that includes multitenant, on-demand capabilities. Read… Read more

  • Oracle Reveals Next Version of CRM On Demand

    Renee Boucher Ferguson

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    Oracle is, finally, making waves with the on-demand CRM software it acquired when it bought Siebel Systems for $5.8 billion in January 2006. Oracle is rolling out the next iteration of its namesakes CRM On Demand software—Release 15—that adds new social networking and collaboration features to the software code. It’s also the first inklings of… Read more

  • Microsoft Poaches Oracle`s Channel Chief

    Jessica Davis

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    Microsoft poached Oracle’s top channel executive, not to head its own channel organization, but to lead its Dynamics ERP/CRM channel. Doug Kennedy, Oracle’s former worldwide channel chief and a 16-year veteran of the company, will now head the Microsoft Dynamics Partners business, as of March 24, Microsoft confirmed. Late last week Oracle confirmed that it had appointed… Read more

  • SAP Outlines Costly Partner Plans for On-Demand Suite

    SAP Outlines Costly Partner Plans for On-Demand Suite

    Renee Boucher Ferguson

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    Boston—To sell its new Business ByDesign on-demand ERP suite to the midmarket, SAP envisions building what it considers the first working on-demand model for partners—a rare commodity in a world where many traditional software partners are trying to figure out the revenue and opportunities in reselling on-demand services. The downside for partners: They’ve got to… Read more

  • Fonality Calls In Acquisition

    Fonality Calls In Acquisition

    Sara Driscoll

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    Telephony vendor Fonality has made its first acquisition by purchasing open-source CRM provider Insightful Solutions. The deal, for an undisclosed sum, will see Fonality embed Insightful’s open-source customer resource management technology into its own open-source PBX telephony systems. Chris Lyman, CEO at Fonality, in Los Angeles, said the company launched its first channel-only product, Trixbox,… Read more

  • Microsoft Opens Fire Sale on Partner-Hosted CRM Live

    Microsoft Opens Fire Sale on Partner-Hosted CRM Live

    Renee Boucher Ferguson

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    Microsoft is dropping the price 40 percent on its CRM Live hosting for partners who host (and resell) its customer relationship management software, hoping to drive partner demand in a non-partner space. The new price, announced Oct. 23 at Microsoft’s annual Convergence conference, in Copenhagen, is $15 per month per user, dangerously low for competitors,… Read more