ORLANDO, Fla.—At Microsoft’s annual Convergence Dynamics user conference here this week, Brad Wilson, general manager for customer relationship management at Microsoft, sat down with eWEEK Senior Writer Renee Boucher Ferguson to talk about Microsoft’s quiet platform-as-a-service strategy that’s emerged with CRM 4.0, the company’s December 2007 release of CRM that includes multitenant, on-demand capabilities.