Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

Pax8 has added SuperOps’ remote monitoring and management (RMM) platform to its product lineup. Announced at Pax8’s flagship Beyond 2024 event, this addition to the company’s product lineup marks the debut of a professional service automation-remote monitoring and management (PSA-RMM) tool in its cloud marketplace. The SuperOps platform unifies MSP operations by providing a centralized system for items scattered across various tools.

Nikki Meyer, corporate vice president of vendor alliances at Pax8, stressed the significance of the platform addition, stating, “Our partners have consistently voiced the absence of a robust PSA-RMM tool in our Marketplace, highlighting the ineffectiveness of their current solutions. With meticulous vendor selection, we are proud to endorse SuperOps, whose innovative technology addresses many pain points expressed by our partners.”

Unifying solutions for MSP efficiency

SuperOps’ platform streamlines MSP workflows, from service delivery to documentation and project management. Through the SuperOps platform, Pax8 partners can improve operational efficiency and scale their businesses more effectively. These benefits make it an ideal fit for Pax8 partners seeking growth, efficiency, and security.

The new offering aims to redefine how MSPs operate by bringing innovative solutions to market and challenging the status quo. In an exclusive interview with Channel Insider held on the Beyond 24 showfloor, Juan Fernadez, channel chief of SuperOps, told channel media personality Katie Bavoso, “We are focused on the success of our partners who are the modern MSPs, and are looking at the things that they need to be doing with their business and tooling for their success.”

As more and more organizations embrace new technologies, MSPs must adapt quickly to remain competitive. Arvind Parthiban, CEO and co-founder of SuperOps, said, “In today’s ever-evolving technology landscape, MSPs require a powerful and future-ready PSA-RMM platform to empower them as proactive partners for their clients, while also enabling them to build scalable and profitable businesses.”

Empowering MSPs with custom self-service portals

Pax8 also announced the availability of custom self-service portals for organizations that partners create for them. Clients can self-serve through these portals and purchase what they need on the company’s Marketplace while still buying through their IT partner. This capability will be available to the full Pax8 partner network on June 17, with Beyond 24 partner attendees having access to the portals effective June 11.

Together, the availability of these new offerings underscores Pax8’s commitment to empowering MSPs with tools that enhance operational efficiency, drive growth, and meet the evolving needs of their clients. The integration of SuperOps in the Pax8 Marketplace and the introduction of custom self-service portals provide comprehensive solutions that help MSPs stay competitive and efficiently deliver service to their clients.

Explore how Nick Heddy’s new role at Pax8 enhances these and other company offerings.