IT investments
Tying IT Projects to Business Results Is Crucial
With LOB execs having more influence on how IT budgets are allocated, solution providers must focus more on how IT projects provide better business outcomes.
Top IT Investment Considerations
IT security leads the list at 70%, followed by improving customer/client experiences and controlling costs, which tied at 50% each.
Top Factors Influencing IT Investments
A larger number of IT security breaches (65%) leads by a wide margin over stricter compliance mandates (43%) and increased end-user expectations (41%).
Business vs. IT Goals
More than two-thirds (68%) said business goals trump IT goals in terms of determining IT investment strategy.
Tying IT Investments to Business Outcomes
A full 70% said the ability to link IT investments to key business outcomes is critical/very important. But less than half (47%) believe their organizations are doing an excellent or very good job of communicating and demonstrating the impact of IT investments on key business outcomes. Only 8% said no improvement is needed in this area.
Business Outcome Challenges for IT
Standardizing and streamlining business processes (34%) followed by too many manual processes (33% and difficulty keeping up with application development demand (33%) top the list.
Changes Needed to Improve Business Outcomes
More than half cited streamlining of business processes (56%), followed by increased standardization (38%) and moving away from legacy systems (37%) as the three most desired business initiatives.
Changes in IT Priorities
Compared to two years ago, 75 percent said IT security is now more important. At the same time, 51% cited managing costs.
IT Operational Efficiency
Well over half (56%) of respondents are thinking of streamlining their operational processes to more effectively drive business outcomes through IT investments.
Three Most Challenging IT Projects to Manage
Security (44%), followed by IT governance (29%) and deploying IT using a services model (24%) are perceived to be the most challenging. But among IT organizations that have implemented a specific IT project, process automation (49%), followed by application performance management (37%) top the list.
Most Challenging Phases of an IT Project
Planning gets the votes (41%) for most challenging parts of an IT project, followed by build (36%) and testing (32%).