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Syncro, a provider of managed service provider (MSP) solutions, has launched a version of its IT management platform designed specifically for internal IT departments.

“While our platform was originally developed for MSPs, we have seen increasing demand from internal IT departments as their operational needs are very similar,” said Michael George, CEO of Syncro. “In response to this demand, we have taken our proven, commercial-grade MSP platform and tailored it specifically for IT teams. By leveraging automation and AI, we help IT professionals streamline operations, achieve greater efficiency, and drive business success.”

The platform leverages AI and automation to provide increased efficiency for IT teams. It delivers comprehensive functionality including endpoint management, AI-powered tools, automated ticketing, advanced scripting capabilities, and integrated remote access.

With this IT management platform, tech professionals can configure workflows to automate alert handling, troubleshoot issues, run scripts, confirm results, and notify technicians from a single interface. While it was originally developed for MSPs, the IT management platform has been adapted to address unique challenges faced by internal IT teams.

Syncro’s platform also combines ease of use with enterprise-level functionality to enhance productivity within corporate IT environments. Its scripting engine offers accessible and powerful scripting capabilities that provide IT professionals with the control and flexibility they need to manage internal networks, devices, and support services efficiently.

Key features and use cases

According to Syncro, the key benefits and features of the IT management platform include:

  • Enhanced endpoint management: Centralized monitoring and management ensures that all endpoints are secure, up-to-date, and operating efficiently. 
  • Advanced ticketing system: Streamlines the ticketing process with automated workflows, real-time updates, and AI-powered classification to enhance end-user satisfaction and improve response times.
  • Integrated remote access: Enables remote troubleshooting and support, reducing downtime, and increasing responsiveness to internal user needs.

The platform also provides powerful scripting and automation tools. These tools leverage AI and automation to streamline operations with a library of prebuilt, pretested, curated scripts for rapid deployment.

Further, it supports for multiple trigger levels to execute scripts globally or based on a specific user, endpoint alerts, and ticket submission; the ability to create custom tray icons for user-driven tasks like printer setup or password changes; AI-triggered automations based on user ticket content, sentiment, and classifications to accelerate remediation and improve end-user satisfaction; and integration of custom fields and platform variables to trigger and interact with scripts, enabling IT departments to tailor the platform to meet their specific needs.

Recently, Syncro was utilized by Florida’s Highlands Country Sheriff’s Office to support over 1,800 assets critical to its field operations, including over 100 mobile computer terminals (MCTs) in patrol cars.

“Syncro’s scripting capabilities have been a game changer for us,” said Mike Chambers, network director, Highlands Country Sheriff’s Office. “While other platforms offer PowerShell, Syncro provides scripting that is tightly integrated with its platform, enabling us to create, modify, and update custom fields. This integration allows us to leverage various facets of the platform in ways other platforms can’t. For example, we can detect if a firewall is up and running, update a status checkbox, and trigger an automation based on its up/down status.”

The Syncro IT management platform will be available immediately and provide internal IT departments with enterprise-grade tools to optimize internal operations.

Syncro is one of several best-in-class professional services automation (PSA) software providers for MSPs. Discover more PSA providers and which one may be the best option for your organization.

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