Recent Articles
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Bally Total Fitness Shapes Up its CRM
When Bally Total Fitness began a company-wide overhaul to streamline operations, the company decided it also needed to focus on the experiences of its fitness-club membership, including how members were able to communicate with its service centers. As a result of the CEO’s visit to one of Bally’s call centers, where he saw firsthand the…
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Oracle Releases Virtual Desktop Infrastructure 3.3
Continuing to enhance its desktop virtualization portfolio, Oracle announced Virtual Desktop Infrastructure 3.3, which features an enhanced administration portal with role-based access control, introduces Oracle Linux as a supported host platform and delivers increased performance. Virtual Desktop Infrastructure is designed for managing and accessing virtualized desktops hosted in the data center. Through centralizing the hosting…
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Compuware Acquires DynaTrace Software for $256 Million
Compuware has acquired DynaTrace software, expanding the company’s linecard of application performance management solutions. Compuware paid $256 million in cash for the privately-held company in a deal that closed on July 1. “Organizations today depend on the rapid development and delivery of high-performing applications to drive revenues, customer satisfaction and brand,” said Compuware Chief Executive…
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Cloud Computing: An Impending RMM Challenge for MSPs
Everything in IT continues to get more complicated, and with the proliferation of public and private cloud environments and services, the complexity is only increasing. These complications are even finding their way into the basics of managed services provided by MSPs. Remote monitoring and management (RMM) is increasing in complexity for MSPs because of the…
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Blue Jeans Tackles Video Conferencing Interoperability
Blue Jeans Network, a startup that came out of stealth mode this week, is the latest company promising to solve the thorny issue of interoperability between the various video-conferencing offerings on the market. Blue Jeans officials said the company s any(ware) video conferencing offering will enable people using disparate video collaboration technologies not only enterprise-focused…
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Apple Gets Hacked by Anonymous
In a year dominated by large-scale, high-profile security breaches, computer maker Apple has now found itself a target of hackers. The group Anonymous posted a document online that it claims contains a list of usernames and passwords for one of the company’s servers, although the group also sent out a message on Twitter saying it…