Recent Articles
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Dell`s ProSupport Premieres to Mixed Reviews
Dell’s new streamlined technical support offering for direct customers and channel partners met with mixed reviews following the PC maker’s announcement of the program on Feb. 5. Long-time Dell resellers happily welcomed the ProSupport offering — particularly the prospect of bypassing scripted level one support — with open arms. But other VARs, uncertain that they…
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Super Tuesday and the Channel
Today millions of Americans head to the polls to cast their vote in the presidential primary. It’s the biggest Super Tuesday in the history of the primaries. As voters pull the lever, touch a screen or punch a card, a pall hangs over the nation as a result of economic uncertainty. The sub-prime mortgage crisis…
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Dell Puts Partners on the Fast Track
Dell is replacing its more than 10 commercial support offerings with two customizable packages to serve both partners and users. The new support structure gives channel partners and experienced IT customers something they’ve been asking for: a fast track past the scripted level one phone support to people who can really help with problems. The…
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ACS Enters U.K. with Syan Buy
U.S. solution provider Affiliated Computer Services has dipped its toe in the U.K. market with the acquisition of IBM VAR Syan for $60 million. Syan, which has trailing 12-month revenues of approximately $75 million, will be rebranded as ACS Syan and will continue to be run by Syan’s existing management team, the company said. The…
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Sterling Commerce Integrates B2C with Other Channels
Sterling Commerce, a subsidiary of AT&T, said Feb. 4 that it is expanding its business-to-consumer strategy by integrating its multichannel selling and fulfillment solutions and adding new marketing and merchandising capabilities to them. "We want to expand B2C as a role within cross-channel," said Jim Beninger, Sterling Commerce’s global retail industry marketing leader. "Within the…
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Carbon Trading Creates Channel Opportunities
As the saying goes, it’s an ill wind that blows no good, and so it is with global warming. The concern about global warming has led to so much concern over carbon emissions that corporations all over the globe now need to measure the amount of carbon they are spewing into the atmosphere. If, for…