Recent Articles
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MSPs Need to Focus More on Providing Strategic Value
For many managed service providers (MSPs) the difference between winning and losing new business often comes down to whether they can convince customers that they can provide a higher level of service than the internal IT department. The challenge, of course, has been actually proving that on a regular basis. With the release of version…
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MSP Ecosystems Start to Come of Age
An interesting phenomenon is starting to take shape in the managed services category that has some long term implications for resellers in the channel. Managed service providers (MSPs) are increasingly partnering with software vendors to deliver more products as a service. For instance, instead of the customer buying backup and recovery software, the customer relies…
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The State of the Managed Service Provider
For more than a decade now solution providers have been told they should embrace managed services as a way to ensure ongoing profitability in an age where profit margins associated with reselling products are razor thin. Now comes an age of cloud computing where many systems are being consolidated in the cloud. Many of those…
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Intel Gives MSPs a Small Business Advantage
One of the more frustrating aspects of IT from the perspective of solution providers in channel is the number of potential customers that don’t use their services. Customers complain all the time about how systems are difficult to manage. At the same time, there’s obviously no shortage of solution providers more than willing to help.…
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Finding the MSP Path to Achieving Customer Control
Excelling at anything, especially when it comes to IT, is often a matter of discipline. Without a consistent, structured approach to managing IT costs inevitably rise. Worse yet, it becomes next to impossible to automate the delivery of IT services across multiple customers. And as every managed service provider (MSP) should know by now, custom…