Recent Articles
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Xerox Sharpens Managed Print Services Tools for the Channel
Xerox this week bolstered its managed print services offerings with the addition of tools that make it simpler to integrate Xerox managed print services within their overall managed services portfolio. Xerox is exposing an MPS Application Programming Interface (API) that makes it simpler for managed service providers (MSPs) to integrate their front-end customer systems with…
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Showing the Value of Data Protection as a Service
Being a managed service provider (MSP) not only can seem like a thankless endeavor, but customers also often forget about the value of the service being provided when it’s consistently done well. As with most services provided well over time, customers have a tendency not only to take those services for granted, but also to…
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MSPs Are Evolving Into Enterprise Command Centers
As part of the process of providing more value to customers, managed service providers are evolving from being the provider of a single IT service to being integrators of multiple services delivered primarily via the cloud. As a result of this shift to service integration and management, MSPs are turning their traditional network operations centers…
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Asigra Embraces Appliances to Attract MSPs
It seems just about every vendor is trying to recruit managed service providers (MSPs) these days, in recognition of the fact that while IT is certainly getting more automated, somebody still has to deliver the service. Asigra is the latest vendor to unveil an appliance designed for MSPs to deliver data protection services. After selling…
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Customers Say MSPs Help Make Them More Competitive
MSPs Customers Say MSPs Help Make Them More Competitive More firms are adopting managed services for a variety of reasons, including to improve the efficiency of their IT operations. It isn’t just about cost anymore. Growth in Managed Services Adoption 68% of organizations have used an outside IT firm for services to manage one or…
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How MSPs Should Refocus to Address Customer Needs
Managed services providers How MSPs Should Refocus to Address Customer Needs A new study on managed services suggests where MSPs should be investing their time and resources to meet customers’ needs and grow revenue. Bigger Premiums 74% of respondents plan to continue growing their managed services to increase revenues while 17% said they are meeting…
