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Managed services providers

1 - How MSPs Should Refocus to Address Customer NeedsHow MSPs Should Refocus to Address Customer Needs

A new study on managed services suggests where MSPs should be investing their time and resources to meet customers’ needs and grow revenue.

2 - Bigger PremiumsBigger Premiums

74% of respondents plan to continue growing their managed services to increase revenues while 17% said they are meeting their managed services goals.

3 - Strategic ServicesStrategic Services

Networking and projects account for almost 40% of MSP revenues for about three out of four respondents.

4 - Essential ToolsEssential Tools

62% of MSPs are managing 100 to 2,500 endpoints, leading to more than 54% of respondents who said they plan to focus more on managing endpoints.

5 - RMM AdoptionRMM Adoption

82% of respondents said they use an remote monitoring and management solution; 68% ranked reliability as the key criteria, with only 4% selecting low cost.

6 - More Revenue OpportunitiesMore Revenue Opportunities

The top cloud service for potential revenue growth is backup and recovery, followed by security and office productivity apps, according to respondents.

7 - Customer ValuesCustomer Values

What matters most to customers are quality, followed by personal touch and working relationships, and an MSP’s role as a trusted advisor, according to respondents.

8 - Room for GrowthRoom for Growth

Six out of 10 U.S.-based MSPs said they don’t consider themselves skilled experts, while five out of 10 said they are competent and getting better, according to CompTIA’s 2014 IT Industry report.

9 - Keep it SimpleKeep it Simple

MSPs should select easily integrated technology solutions, automate manual processes and add/upgrade to a modern endpoint management solution to meet customer demands.

10 - New Provider ModelsNew Provider Models

MSPs also need to evaluate their portfolios based on shifting client needs and be proactive to meet client requirements.