Recent Articles
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AVG Aims to Take the Pain Out of Remote Control
Looking to make it much simpler for managed service providers (MSPs) to provide remote services, AVG Technologies released an upgrade to its remote management and monitoring platform that now includes the ability to take control of a remote desktop for free. Version 9.2 of AVG Business Managed Workplace now includes remote control software developed by…
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IBM and Cisco Focusing on Converged Tech for MSPs
IBM recently teamed up with Cisco to launch VersaStack, a pre-engineered, tested and supported system that leverages Cisco’s Unified Computing System (UCS) Integrated Infrastructure with IBM’s Storwize storage system technology and storage arrays. Designed to operate as a “data center in a box,” the technology is being embraced by managed service providers (MSPs), including iVirtualize in…
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Focusing on the MSP Customer Experience
A management trend that seems to be taking the world by storm these days is the appointment of a chief customer officer. The basic idea is that rather than leaving customers to their own devices when it comes to engaging with products and services, some thought should be given to creating an actual experience that…
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nGenx Expands Partner Program Around DaaS
While desktop virtualization in all its forms may not have taken the market by storm, there is an argument to be made that the rise of the cloud may finally force the technology and economic issue. To address that opportunity, nGenx launched an expanded channel partner program around a desktop-as-a-service (DaaS) offering that is designed…
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Dell, CloudRunner Deliver MSP Cloud Services Platform
Dell, CloudRunner Team Up to Deliver MSP Cloud Services Platform Dell and CloudRunner, a desktop-as-a-service vendor, forged a partnership to deliver cloud services to small and midsize businesses (SMBs). Expanding its IT-as-a-service enabled offerings for managed service providers (MSPs), Dell launched the CloudRunner cloud service platform in North America; Europe Middle East and Africa; and…
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New Kaseya CEO Aims to Double Down on MSPs
The two keys to being a successful managed service provider (MSP) these days are agility and automation. Customers want to be able to adopt new and emerging technologies faster than ever. Collectively, customers are also deploying them at a level of scale that—without some form of increased reliance on IT automation—the average MSP would not…
