Recent Articles
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Hyperautomation Could Dramatically Boost MSSP Profitability
Hyperautomation could greatly improve the profitability of managed security services, a Gartner analyst said at the Gartner Security & Risk Management Summit earlier this month. Analyst Mark Wah noted that the managed detection and response (MDR) market grew by nearly 50% from 2020 to 2021, significantly faster than the 9.8% average for managed security services…
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9 Tips to Help MSPs and MSSPs Scale Successfully
Cybersecurity is one of the top IT spending priorities right now. According to a recent survey, 69% of organizations plan to spend more on cybersecurity this year than last, placing ahead of the cloud and artificial intelligence (AI). Established vendors and a wave of startups are bringing new security technologies to market as well as updating…
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MSP Clients Are Unhappy. Here’s Why and What To Do.
The overwhelming majority of MSP customers are so frustrated with their managed service provider (MSP) that they’re looking to replace them within the next year, according to a new report from CloudBolt Software. With 80% of companies shopping for a new MSP, the report cited two trends for the widespread dissatisfaction: Organizations are building increasingly…
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What MSPs Need To Provide Business Continuity & Disaster Recovery Services
Incident response and disaster recovery are some of the biggest opportunities for managed services providers (MSPs). Most clients of MSPs are unprepared for a disaster. One survey found that only 44 percent of MSPs can say a quarter of their clients actually have an incident response plan in place. That same survey found that the…
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7 Tips for Improving MSP Operations
Those who have never utilized a managed service provider (MSP) are likely to be filled with trepidation about which provider to choose, how much they can trust that provider, or whether they should just try to run their IT environments internally. As they have no prior experience of MSP services, these prospective first-time MSP customers…
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What’s Next for MSPs? Channel Pros Give Their Views.
At the Channel Partners Conference & Expo last month, one of the more interesting sessions was a look at where the managed service provider (MSP) business may be headed next. The “What’s Next for MSPs?” session was billed as “some of the industry’s best-known MSP business owners” offering attendees their views on “what’s on the…
