Recent Articles
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MSP Clients Are Unhappy. Here’s Why and What To Do.
The overwhelming majority of MSP customers are so frustrated with their managed service provider (MSP) that they’re looking to replace them within the next year, according to a new report from CloudBolt Software. With 80% of companies shopping for a new MSP, the report cited two trends for the widespread dissatisfaction: Organizations are building increasingly…
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What MSPs Need To Provide Business Continuity & Disaster Recovery Services
Incident response and disaster recovery are some of the biggest opportunities for managed services providers (MSPs). Most clients of MSPs are unprepared for a disaster. One survey found that only 44 percent of MSPs can say a quarter of their clients actually have an incident response plan in place. That same survey found that the…
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7 Tips for Improving MSP Operations
Those who have never utilized a managed service provider (MSP) are likely to be filled with trepidation about which provider to choose, how much they can trust that provider, or whether they should just try to run their IT environments internally. As they have no prior experience of MSP services, these prospective first-time MSP customers…
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What’s Next for MSPs? Channel Pros Give Their Views.
At the Channel Partners Conference & Expo last month, one of the more interesting sessions was a look at where the managed service provider (MSP) business may be headed next. The “What’s Next for MSPs?” session was billed as “some of the industry’s best-known MSP business owners” offering attendees their views on “what’s on the…
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MSPs Face Growing Cyber Threats, Governments Warn
Managed service providers (MSPs) are under increasing threat of cyber attacks, security agencies from the “Five Eyes” countries warned last week. The U.S. Cybersecurity and Infrastructure Security Agency (CISA), NSA and FBI joined their counterparts from the UK, Australia, Canada and New Zealand in issuing the warning. “We are aware of recent reports that observe…
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How to Boost MSP and MSSP Margins
Margins are usually pretty tight in the managed services space. Not grocery store-bad, but still pretty tight. Michael Hanauer, Vice President of Managed XDR Sales & Marketing at Barracuda MSP, has heard that average margins hover around 8%. Clearly, that leaves plenty of room for improvement. Anything that can boost margins without requiring heavy investment has great…
