VARs: IT Ready for Fall BackBy Jessica Davis | Print
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While springing forward may have caused a lot of sleepless nights of systems patching, VARs should get an extra hour of sleep when daylight-saving time ends.While March's "spring forward" may have caught some by surprise, with many VARs and IT staff losing more than just one hour of sleep, when it's time to change the clocks on Nov. 4, everyone will be ready.
Just last year the U.S. Congress decided to extend daylight-saving time, moving the spring and fall switch-over dates and potentially wreaking havoc with IT systems that weren't prepared for the change.
The short timeline to complete fixes left many VARs unprepared last spring and working long hours in the weeks leading up to the change. But now that it's time to fall back, everybody is ready, according to one solution provider.
"I would say everybody, 95 percent of customers, had systems patched," Chudy said. "The ones that didn't get their systems patched did it consciously because the patch required was on an unimportant system. They decided they would do it later or live with it that way."
Some of those systems may have included consumer electronics such as older DVR devices and satellite radiosdevices that are not part of the VAR's responsibility.
However, mobile devices remain a challenge for the daylight-saving time patches because most of the time it is unclear who owns the devicesservice providers, IT or the users.
The patches are up on Web sites, ready to be downloaded, Chudy said.
"There are a lot of devices out there that are not patched," he said. "A lot of those require the actual end user to do something. And a lot of end users don't have the time, capacity or ability to patch their BlackBerry or Palm device."
Chudy was surprised to find that his non-corporate-issued Blackberry was supported by Dimension Data's IT staff. Still, he said he did not bother contacting the help desk when he noticed that two of his appointments scheduled for the middle of the day were off by one hour, while other appointments that same day were correct on his BlackBerry.
For those experiencing similar problems, the spell will be broken by the time the workday begins on Nov. 5. The actual time change early Nov. 4 should fix most the problems that have already cropped up.