Tag: PSA
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ConnectWise Turns PSA into Cloud Service
Faced with stiff competition from rivals that puts downward pressure on margins, solution providers are paying a lot more attention these days to their internal processes. After all, every step saved lowers operating costs in a way that drops directly to the bottom line. In addition, more control over their operations also means they are… Read more
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Top PSA Tools & Software for MSPs
Categories: Managed ServicesMSP Tools Round Up 8 PSA Solutions and Alternatives Worth A Look Autotask www.autotask.comOne of the big daddies in the world of professional services automation software, Autotask offers MSPs the ability to automate and streamline customer management, service desk operations, tech scheduling and billing. Best known for its comprehensive Autotask Pro option for larger shops,… Read more
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Autotask Changes PSA Game with VARStreet Acquisition
In what’s being billed as a game-changer for the professional services automation software segment of the channel, Autotask today announced its acquisition of VARStreet, a provider of supply chain services and eCommerce solutions for solution providers. With the addition of VARStreet to its portfolio, Autotask plans to incorporate product sales support into its PSA platform,… Read more
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CORRECTED: ConnectWise Acquires PSA Assets from CoreConnex
CORRECTION: The following story has been corrected. An article in Channel Insider erroneously characterized a new partnership between CoreConnex and channel consulting firm Service Leadership. The terms of the deal are that Service Leadership will provide summary, aggregate benchmark information to CoreConnex to use as the best in class indicators in CoreConnex financial dashboard. No… Read more
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9 Steps to Better Business Automation
For a long time, IT solution providers talked but did not walk for themselves. They automated the businesses of their clients, but neglected their own businesses, often keeping track of billable time and trouble tickets on loose pieces of paper and awkwardly constructed spreadsheets. These bad habits started to change a few years ago when… Read more
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Convergence: The Next Security Wave
When I arrive at my Manhattan office, I’m required to pass an ID card over a turnstile reader to gain entry to the building. The same card unlocks the doors to the Ziff Davis Enterprise floor. But once I reach my office, the HID card is useless. To gain access to my network and applications,… Read more