Tag: MSPs

  • MSPs Take Dells Direct Managed Services Move in Stride

    Jessica Davis

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    Although the pricing and customer targets of Dell’s new direct managed services offering go to the heart of MSP competitive offerings in the New York market, managed service providers there took the news in stride. Dell’s offering targets businesses with from five to hundreds of employees, according to Dell, and pricing falls into three tiers—Alerts… Read more

  • N-Able CEO: Small MSPs Can Beat Direct Deals

    Lawrence Walsh

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    As Dell was announcing the expansion of its direct managed services offering to the New York metro market, Gavin Garbutt was holding steady to his core business philosophy: “He who monitors the customers owns the business.” The Dell news was not unexpected, says the chief executive and president of managed services tools vendor N-Able Technologies,… Read more

  • PlumChoice Helps MSPs Service PCs Without Getting Their Hands Dirty

    Frank Ohlhorst

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    Remote support is nothing new—most computer manufacturers have been offering some form of remote support for years now. However, vendor-provided support is typically limited to supporting the system "as delivered." While this is great for warranty purposes, most users need more than as-delivered support. After all, PCs don’t start to have any real problems until… Read more

  • Reimage Works Like Magic to Solve Problems with XP

    Frank Ohlhorst

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    IT professionals know that supporting Windows XP can be a tricky and time-consuming process. After all, the number of malware infections, spyware incidents and user mistakes is growing at an alarming rate! And, invariably, even the most cautious of users will encounter undesired behavior from a Windows XP PC. That undesired behavior can manifest itself… Read more

  • Study: Automation the Answer for MSPs

    Study: Automation the Answer for MSPs

    Hailey Lynne McKeefry

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    Although solution providers are entering the managed service arena in droves, those who want to grow and thrive must count on automation rather than increased headcount as a business strategy, according to a Managed Service Provider (MSP) Benchmark Study released by San Mateo, Calif.-based managed services vendor Untangle this week. “The most compelling and interesting… Read more

  • Managed Services Turn Green

    Pedro Pereira

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    As the push toward conserving energy gains momentum in the IT industry, managed services proponents see an opportunity to promote the model as a part of the Green IT movement. Managed services providers use Web-based tools to keep tabs on the health of their clients’ systems and networks. With the advent of Intel’s vPro technology,… Read more