Tag: MSPs
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MSP Clients Are Unhappy. Here’s Why and What To Do.
The overwhelming majority of MSP customers are so frustrated with their managed service provider (MSP) that they’re looking to replace them within the next year, according to a new report from CloudBolt Software. With 80% of companies shopping for a new MSP, the report cited two trends for the widespread dissatisfaction: Organizations are building increasingly… Read more
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7 Tips for Improving MSP Operations
Those who have never utilized a managed service provider (MSP) are likely to be filled with trepidation about which provider to choose, how much they can trust that provider, or whether they should just try to run their IT environments internally. As they have no prior experience of MSP services, these prospective first-time MSP customers… Read more
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How to Boost MSP and MSSP Margins
Margins are usually pretty tight in the managed services space. Not grocery store-bad, but still pretty tight. Michael Hanauer, Vice President of Managed XDR Sales & Marketing at Barracuda MSP, has heard that average margins hover around 8%. Clearly, that leaves plenty of room for improvement. Anything that can boost margins without requiring heavy investment has great… Read more
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SolarWinds Focuses on Observability with a Renewed Partner Program
SolarWinds recently launched a major effort to clarify and unify its global partner program, with the appointment of Jeff McCullough as vice president of worldwide partner sales. With over 20 years’ experience in IT channel sales, McCullough comes to SolarWinds from Park Place Technologies, where he led the launch of that company’s new channel program.… Read more
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Becoming Your Vendor’s Favorite Reseller
Categories: PartnersIt can be difficult to determine whether vendor relationships are healthy, especially if you don’t communicate with your vendors very often. But vendors typically send leads to their favorite resellers, which could mean you’re missing out on quite a few opportunities if you don’t pay attention to your vendor relationships. During the Q1 iteration of… Read more
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VMware Enlists Partners for Sustainability Initiative
Categories: Managed ServicesCould demand for carbon-neutral technology be a selling point for MSPs? VMware this week launched a VMware Zero Carbon Committed partner initiative through which it intends to direct end customers concerned about sustainability with service providers running VMware software in energy- and carbon-efficient data centers. This effort is part of a larger commitment VMware has made to… Read more