Tag: MSP

  • MSP Growth Rates Top 200 Percent in Some Cases

    Pedro Pereira

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    Managed services providers are enjoying growth rates of more than 200 percent in some cases, and often they are winning customer business without having to face competition. The lack of competition, said Jonathan Wolf, vice president of product marketing at SilverBack Technologies, a managed services platform vendor in Billerica, Mass., indicates there is still a… Read more

  • Plug-and-Play MSP Platforms: A ‘Modern EDI’?

    Jessica Davis

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    Tech Data’s plans to offer interoperable managed services tools to VARs looking to move into the managed services arena came as no big surprise to industry observers. But the company’s unveiling of its plan goes deeper than the three technology partners—ConnectWise, N-able and Trend Micro—announced during the distributor’s recent TechSelect conference in Salt Lake City.… Read more

  • Missing the MSP Mark

    Michael Vizard

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    The way solution providers think about their companies needs to go through a major transformation in the coming years as the move away from products and toward services becomes more pronounced. For better or worse, most solution providers have seen themselves as an extension of their vendor partners and as such tended to rely on… Read more

  • Managed Services: Just Getting Started

    Pedro Pereira

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    Lack of awareness remains the biggest obstacle to customers in agreeing to a managed services contract. In a survey of users, IT trade organization CompTIA, of Oakbrook Terrace, Ill., found that 52 percent of customers cited lack of knowledge about available services as the biggest deterrent for them to use managed services. This means that… Read more

  • Silverback Embraces the Desktop

    Silverback Embraces the Desktop

    Jessica Davis

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    Managed services platform provider Silverback Technologies is extending its service beyond servers and network perimeter devices, this time to encompass desktop computers too. It’s a service that MSP customers have been demanding from their providers, and one that Silverback has dabbled in as a result. But now the company, based in Billerica, Mass., has bundled… Read more

  • MSPs Not Jumping for Vista

    MSPs Not Jumping for Vista

    Pedro Pereira

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    It’s not easy being Windows Vista. Not only do Microsoft partners report that business demand is next to nil, but managed services providers also are saying they want their customers to wait. Too many unanswered questions remain about hardware requirements, security implications and compatibility with existing business applications, MSPs say. And since the role of… Read more