Tag: MSP

  • Disgraced MSP Chalk in Hot Water Again

    Chris Gonsalves

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    As if Managed Service Providers don’t have enough trouble gaining trust, a former New York MSP owner still awaiting trial for allegedly stealing his employees’ identities in 2006 is back in jail facing a new set of federal fraud charges. Terrence Chalk now stands accused, along with his pregnant girlfriend, of trying to bilk a… Read more

  • No Sign of Letup for MSP Platform Round Robin

    Pedro Pereira

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    If the platform switching that continues to take place among managed services providers is any indication, vendors still fall short of meeting expectations at least some of the time. Providers use platforms from vendors such as N-able Technologies, Kaseya, LPI Level Platforms and Zenith Information Systems to remotely handle IT tasks for customers, including monitoring… Read more

  • Ten Tips to Launching an MSP Practice

    Channel Insider Staff

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    Written by John Hazard; Illustrated by Brian Moore Read more

  • So You Want to Be an MSP?

    Frank Ohlhorst

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    Managed services are all about supporting the customer, and that is something VARs know all about. After all, VARs have been providing services since the dawn of IT, and those services have always needed an element of management. From the start, the big question about services has always been, "Who does the management?" Is it… Read more

  • MSP Sales Getting Easier

    Pedro Pereira

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    Sales cycles involving new customers for managed services providers have shortened to two to four months from as much as 12, according to a recent study by the MSP Alliance. The Managed Services State of Market study, which had 142 participants, also found most MSPs are at least breaking even and that 40 percent of… Read more

  • Dell Launches Direct Managed Services Pilot

    Jessica Davis

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    Dell has launched a limited pilot of a direct-to-customers managed services program, the company told partners in a March 31 letter from channel chief Greg Davis. The pilot initially will be limited by geography—slated for Dallas, Davis said—and he promised to reveal further details about Dell’s managed services plans and how they relate to the… Read more