Tag: MSP
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Focusing on the MSP Customer Experience
A management trend that seems to be taking the world by storm these days is the appointment of a chief customer officer. The basic idea is that rather than leaving customers to their own devices when it comes to engaging with products and services, some thought should be given to creating an actual experience that… Read more
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Why IP Is Imperative to Channel Partners’ Future
Categories: Tech AnalysisThe dawn of the reseller channel came in August 1981 when IBM introduced the IBM PC. Since company policy held that “nobody but IBM can sell IBM” the PCs were sold to ComputerLand, Nynex and Sears Business Centers, which then “resold” them to customers, creating a four-step “channel” from the manufacturer to the aggregator, to… Read more
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WestconGroup Launches Tech Incubation Program
WestconGroup Launches Tech Incubation Program WestconGroup launched an incubation program to identify emerging technology vendors in high-growth areas and develop global distribution relationships for their products and services. As part of the program, the distributor is looking to find vendors that have not previously used or considered distribution as a sales channel. With budgeted funding… Read more
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Tech Data Rolls Out TDCloud Globally
Tech Data Rolls Out TDCloud Worldwide Tech Data announced the global launch of TDCloud, powered by StreamOne, the company’s end-to-end provisioning, billing and marketing engine for solution providers. The Tech Data Cloud Solutions Store is now available to partners in Canada, France and the United Kingdom, and will be launched across Europe in a phased rollout over… Read more
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Customers Say MSPs Help Make Them More Competitive
Categories: Managed ServicesMSPs Customers Say MSPs Help Make Them More Competitive More firms are adopting managed services for a variety of reasons, including to improve the efficiency of their IT operations. It isn’t just about cost anymore. Growth in Managed Services Adoption 68% of organizations have used an outside IT firm for services to manage one or… Read more
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Datto Extends Its Data Protection Reach
Categories: SecurityDatto today unveiled additions to its data protection cloud service that include backup for data stored on Microsoft Office 365 and a dedicated router that managed service providers can implement to maintain connections to the Datto data protection cloud service. In addition, Datto announced support for a Linux agent and file and synchronization software from… Read more