Tag: automation
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Slowing Economy Opens MSP Opportunities
Categories: News and TrendsManaged services and automation software vendors believe the current economic slowdown is opening new SMB opportunities to services providers. “If you don’t look at this as an opportunity, you’re looking through the wrong end of the telescope,” says Frank Coker, president and CEO of CoreConnex, a business automation software vendor. But there is work involved,… Read more
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Study: Automation the Answer for MSPs
Although solution providers are entering the managed service arena in droves, those who want to grow and thrive must count on automation rather than increased headcount as a business strategy, according to a Managed Service Provider (MSP) Benchmark Study released by San Mateo, Calif.-based managed services vendor Untangle this week. “The most compelling and interesting… Read more
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Facing Managed Services Reality
<!–[endif]–> There appears to be something fundamentally amiss about the way solution providers are going about building their managed services practices. And what that something is becomes pretty apparent when you take a look at the results of a study conduced by the Pacifica Group on behalf of Untangle, the makers of a security appliance… Read more
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ConnectWise Extends Software Automation into Client Sites
Categories: News and TrendsManaged services revolve around monitoring IT devices and applications from afar, but what if you could also monitor the technicians? ConnectWise, which makes business process automation software for channel companies, believes it has just the thing. Don’t worry, though, it isn’t some sort of LoJack for humans or ankle-bracelet monitor. The company’s new DownStream IT… Read more
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Lead Management on Demand Comes to the Channel
Categories: News and TrendsThe state of marketing automation software in the channel has never been anything to write home about. Most vendors don’t really have any and the few vendors that do have something in place are typically using a relatively rudimentary module that is part of some larger CRM (customer relationship management) suite. But as we’ve seen… Read more
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Automation Wisens Partners
Categories: News and TrendsConnectWise’s latest addition to its business automation software addresses two important challenges in the IT channel—improving partnerships between solution providers and running a business better. Tampa-based ConnectWise is the maker of ConnectWisePSA, a business automation tool built for solution providers to track projects, customers and business in general. The company has added a partnering component… Read more