Data wipe
What MSPs, VARs Should Know About Ransomware
Downtime translated into big concerns, such as data recovery costs, reduced customer satisfaction, missed deadlines and lost sales.
Challenges Ahead
43% of IT consultants have had customers hit by ransomware, while 48% saw an increase in ransomware-related support inquiries. Additionally, 59% expect the number of attacks to increase in 2016.
Who’s At Risk?
89% of the businesses victimized by ransomware had 10 employees or more, while 60% had more than 100 employees. Three-fourths (75%) of attacks affected three or more people, and 47% impacted at least 20 people.
Top Security Concerns
65% of IT consultants said hacking was their top security concern, followed by privacy breaches (64%), spyware (54%) and credit card breaches (53%). Only 24% ranked ransomware as a concern.
Growing Alarm
33% of IT consultants were very or extremely concerned about ransomware attacks on their customers in 2015; 37% said they were extremely or very concerned in 2016.
MSP Fears
23% of MSPs said they are extremely concerned about ransomware, compared with only 10% of IT consultants and 0% of VARs. The percentages for providers who are very concerned include MSPs (20%), IT consultants (25%) and VARs (43%).
Loss of Data Access
Ransomware attacks resulted in a loss of data access for three days, on average, with most businesses losing one day of access.
Ransom Payments
75% of IT consultants said their affected customers did not pay the ransom.
Data Recovery Rates
For those customers who paid, 71% of them got their files restored. On average, customers paid $250 per user for the ransom.
Wipe and Restore
83% of IT consultants spent three days or less wiping and restoring the impacted computers, with 13% spending less than eight hours doing so. However, 7% spent more than one week on the task.
Quick Restoration
MSPs were the fastest at completing the wipe-and-restore process, taking 45 hours, compared with IT consultants, who spent 53 hours, and VARs, who spent 72 hours.
Biggest Business Impacts
32% said significant data recovery costs were the top business impact of a ransomware attack, followed by traumatized employees (28%), reduced customer satisfaction (25%), missed business deadlines (25%) and lost sales (25%).
Costs of Data Recovery
55% of IT experts billed their customers for time spent helping them recover their data, but 39% said they did not bill for the time.
Ready for Action
94% of IT consultants who were extremely concerned about ransomware knew how to protect their customers, compared with 80% for everyone else.
Biggest Losers
Industries with the most to lose from ransomware include accounting/finance/banking (64%), information technology (46%), government (45%) and e-commerce (36%), according to IT consultants.