Recent Articles
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MCI to Offer Managed Security Services
MCI Inc. on Tuesday will announce a new set of managed security services, many of which involve partnerships with vendors such as VeriSign Inc. and MessageLabs Inc. In addition to traditional services offerings such as mail scanning and managed firewall, the companies plan to offer enterprises the option of a managed intrusion prevention system (IPS),…
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Hyperion Adds Sarbanes-Oxley Solutions
Hyperion Solutions Corp. on Monday announced two partnerships that will allow it to deliver its business performance management technology as part of offerings for Sarbanes-Oxley Act compliance initiatives. At its Solutions 2004 customer conference in Chicago, the company announced partnerships with Axentis Inc., a developer of governance, compliance and risk management software, and Deloitte Consulting…
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Microsoft Adds More Vertical Infrastructure to Its SMB Product Family
Microsoft announced Tuesday morning that it has purchased accounting products from reseller partner Encore Business Solutions and is adding them to its Microsoft Business Solutions (MBS) stable. The terms of the deal were not disclosed. Microsoft purchased Encore’s non-profit accounting software, as well as its inter-company payables management and requisition modules. MBS already resells these…
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Needs Assessments Pay Off
Here’s a common story: Mr. Customer Service Manager knows his people aren’t performing at the level they should be. It’s been going on for months and while he knows the problem exists, he can’t find the cause and therefore can’t define a solution. He feels like a person who has an illness, knows what the…
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Analytics Surges to the Fore
The Web personalization craze may have come and gone, but the needs of enterprises to better serve and wring more revenues from customers have never gone away. Two developers are rolling out analytical software to help enterprises craft tailored marketing offers while limiting integration legwork. Black Pearl Inc. will announce this week its B4 suite,…
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Ex-Siebel Exec to Lead PeopleSoft CRM
PeopleSoft last week announced that George Ahn, an ex-marketing executive at rival Siebel Systems, was named group vice president and general manager of its CRM business. Ahn replaces Joe Davis, who left PeopleSoft last month to be president and CEO of Coremetrics. Ahn comes to PeopleSoft from TIBCO Software, where he had been executive vice…
