Recent Articles
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Five Predictions for 2008
A number of tech trends and directions evident during 2007 will have a lasting impact on the channel. These include the continued rise in managed services provider and application service provider business models, which prove that social computing isn’t just for college kids, and significant vendors are investing significantly in the midmarket. Looking into 2008,…
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Solution Providers Aboard SAAS Bandwagon
Solution providers view software as a service as a big opportunity that has the potential to change the way business is done. That is according to a forthcoming study from market research firm IDC, “Channel View: SAAS Capabilities and Opportunities.” The study surveyed just over 300 businesses made up of members of the IAMCP (International…
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Cisco Capital Partners for SMB Funding in United Arab Emirates
Cisco Capital and Standard Chartered Bank are offering a new financing program for SMBs in the United Arab Emirates. Under the program small and midsize customers can get loans underwritten by Standard Chartered to purchase Cisco technology solutions. The networking company already offers similar financing deals in other geographies. The program is available through Cisco…
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Automation Wisens Partners
ConnectWise’s latest addition to its business automation software addresses two important challenges in the IT channel—improving partnerships between solution providers and running a business better. Tampa-based ConnectWise is the maker of ConnectWisePSA, a business automation tool built for solution providers to track projects, customers and business in general. The company has added a partnering component…
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Atlantic Sails on Satisfaction
Every product that Atlantic Tomorrow’s Office ships carries the solution provider’s Seal of Satisfaction, guaranteeing the customer certain levels of service. The seal’s language assures the customer a technician will be on-site within 4 hours of a call for support. If a technician fails to show within 8 hours, Atlantic promises to credit the customer’s…
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The Lure of Services Automation
I have written here and elsewhere about the desirability of services as a high-margin alternative to product sales for VARs that are seeking to increase revenues in the face of product commoditization. I have also gotten some pushback. One criticism, in particular, is that I totally disregard the cost of delivering service. Several correspondents have…
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