Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

1IT Service Trends Highest Paying Biggest Demand Top Geographies

Q3: A Return to Normal?

Online IT services marketplace OnForce recorded a return to pricing stability and installation work in the third quarter – good news for a market that’s been battered by a recession and leaning on break/fix work. OnForce released some of the key market trends from its third quarter. Here are the factors at play in today’s IT marketplace.

2No Title

Prices Stabilize

OnForce says the marketplace saw price stabilization for the second quarter in a row. OnForce notes that the Projector category earned the highest hourly rate compared to all other categories. Average work order value for this category was $227 in Q3.

3No Title

Lowest Paying Job

PC desktop came in as the least expensive onsite service category in Q3, with an average work order value of $98.

4No Title

Installation vs. Break/Fix Work

Installation work grew by 4 percent in the third quarter while the total number of break/fix events declined by 3 percent from the second quarter.

5No Title

Work Order Volume: Top Jobs

Top categories in work order volume were

PC desktop 30% (down from 32% in Q2)

TV/Video 16% (down from 19% in Q2)

Network 15% (up from 13% in Q2)

Printer 9% (steady compared to Q2)

6No Title

Fastest Growing in Work Order Volume

The fastest growing work order category in terms of volume: VOIP /Telephony. This category also experienced the greatest decrease in work order value when compared to any other category.

7No Title

The Biggest Paycheck

Home theater onsite service was the most expensive category of services within the consumer electronics category.

8No Title

Least Expensive Geographies

The least expensive states for onsite services in Q3 were Maine, New Hampshire and Nevada. Q2’s least expensive states were Kentucky, West Virginia and Maryland.

9No Title

Most Expensive Geographies

Want to charge a premium? The most expensive states for onsite services in Q3 were South Dakota, North Dakota and Vermont.

10No Title

Top Volume Cities

Cities with the greatest onsite service volume for the fourth quarter in a row were Houston, Chicago and New York.