IT Service Trends Highest Paying Biggest Demand Top Geographies
Q3: A Return to Normal?
Online IT services marketplace OnForce recorded a return to pricing stability and installation work in the third quarter – good news for a market that’s been battered by a recession and leaning on break/fix work. OnForce released some of the key market trends from its third quarter. Here are the factors at play in today’s IT marketplace.
No Title
Prices Stabilize
OnForce says the marketplace saw price stabilization for the second quarter in a row. OnForce notes that the Projector category earned the highest hourly rate compared to all other categories. Average work order value for this category was $227 in Q3.
No Title
Lowest Paying Job
PC desktop came in as the least expensive onsite service category in Q3, with an average work order value of $98.
No Title
Installation vs. Break/Fix Work
Installation work grew by 4 percent in the third quarter while the total number of break/fix events declined by 3 percent from the second quarter.
No Title
Work Order Volume: Top Jobs
Top categories in work order volume were
PC desktop 30% (down from 32% in Q2)
TV/Video 16% (down from 19% in Q2)
Network 15% (up from 13% in Q2)
Printer 9% (steady compared to Q2)
No Title
Fastest Growing in Work Order Volume
The fastest growing work order category in terms of volume: VOIP /Telephony. This category also experienced the greatest decrease in work order value when compared to any other category.
No Title
The Biggest Paycheck
Home theater onsite service was the most expensive category of services within the consumer electronics category.
No Title
Least Expensive Geographies
The least expensive states for onsite services in Q3 were Maine, New Hampshire and Nevada. Q2’s least expensive states were Kentucky, West Virginia and Maryland.
No Title
Most Expensive Geographies
Want to charge a premium? The most expensive states for onsite services in Q3 were South Dakota, North Dakota and Vermont.
No Title
Top Volume Cities
Cities with the greatest onsite service volume for the fourth quarter in a row were Houston, Chicago and New York.