Contributing Writer
Biography
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Business Objects’ Channel Guide to Business Intelligence
Nearly one month after acquiring rival Crystal Decisions, Business Objects has crystallized a product integration plan for what has quickly become one of the largest…
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Five Ways To Win CRM Customers
CRM is rebounding. Despite reports of high failure rates (as high as 50 to 80 percent, according to Gartner Group and MetaGroup) almost half of…
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CRM Vendors Turn to the Channel
The early customer relationship management (CRM) efforts of the late 1990s, lead largely by Siebel Systems Inc., PeopleSoft Inc., SAP AG, and Oracle Corp., sought…