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  • How to Use Phone Surveys to Improve Customer Satisfaction

    Channel Insider Staff

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    By John Hlavac Are you caught by surprise at customer hot-buttons or find yourself behind the curve when it comes to accurately validating your company’s performance on customer satisfaction? Telephone surveys of customers can help you take proactive customer contact to a new level while simultaneously obtaining important strategic and tactical customer information. In my… Read more

  • Businesses to Spend $32 Billion on Mobility Solutions in 2011

    Nathan Eddy

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    According to IT research firm Techaisle’s multi-country primary research study on small to medium-size business (SMB) mobility adoption and trends shows that U.S. SMBs are likely to spend $32 billion on mobility solutions in 2011. Overall, 81 percent of SMBs are either currently implementing or planning to implement some type of mobility solution ranging from… Read more

  • HP Channel Chief DiFranco Moves to PSG

    Jessica Davis

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    HP’s channel chief Stephen DiFranco has been appointed to senior vice president and general manager for the Americas region of HP’s Personal Systems Group (PSG).  DiFranco will continue to lead the solution provider program until a replacement is named, HP said. HP has commenced a search for a new channel chief. DiFranco’s move to PSG… Read more

  • Google+ to Target Business Customers

    Channel Insider Staff

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    Google may have found a way to challenge not only Facebook, but also LinkedIn: Its new Google+ social network will apparently evolve in a way that allows businesses to build profiles and interact with the public.  We have a great team of engineers actively building an amazing Google+ experience for businesses, and we will have… Read more

  • Worldwide SaaS Revenue to Grow 21 Percent in 2011: Gartner

    Jennifer Lawinski

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    Revenue from software as a service will likely reach $12.1 billion in 2011, up 20.7 percent from 2010’s tally of $10 billion, research firm Gartner said.  The market should continue to grow at a healthy pace through 2015, when Gartner predicts revenue will hit $21.3 billion.  "After more than a decade of use, adoption of… Read more

  • Google’s Android Platform

    Google’s Android Platform

    Don Reisinger

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    Google’s Android Platform One of Microsoft’s biggest threats is Google’s Android platform. The search giant’s mobile operating system is catching on with people across the globe. Microsoft could very well find its Windows Phone 7 OS, which hasn’t caught on yet, far behind Google’s platform. If that happens, Microsoft could lose key vendor partnerships and… Read more