Tag: services
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MSPs Embrace Premium Services as They Manage Customer Experiences
Categories: Managed ServicesManaged service providers (MSPs) are always worrying about keeping up with changing customer needs — and having the skilled IT staff needed to provide all those services. MSPs face a seemingly endless supply of business and customer challenges and demands. Some may require MSPs to make small adjustments to their service offerings, while others might… Read more
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How IT Vendors Can Reach More MSP and MSSP Partners
IT vendor ecosystems used to be simple things. Big vendors attracted lots of partners among smaller vendors and service providers. But the traditional order has been upset by the cloud and the arrival of consumption-oriented models that favor monthly subscriptions over one-time fees for software and even hardware. This means that IT vendors must change… Read more
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Cybersecurity and Integration are Top IT Priorities
Categories: News and TrendsCybersecurity and application and services integration are the top IT priorities, according to Kaseya’s 2022 IT Operations Survey. The annual survey, which saw a record-high number of respondents this year, outlines global IT professionals’ top actions, goals and challenges for the coming year. Kaseya is an ITSM vendor and a supplier to managed service providers… Read more
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Four Channel Opportunities for IT Vendors and MSPs
IT vendors are often looking for ways to increase their presence in the channel. The good news is the channel needs their help. Beyond establishing a direct channel presence and building an effective portal, what are some of the tools and strategies IT vendors can develop to offer material help to partners, MSPs, and MSSPs,… Read more
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7 Major Mistakes that MSSPs Make
Any IT vendor or managed services provider (MSP) looking to add security services has several different directions they can go to achieve success. But there are also certain mistakes they can make that usually bring about failure. Here then are seven of the biggest mistakes a managed security service provider (MSSP) – or would-be MSSP… Read more
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5 Tips for Managing Risk as an MSP
Risk is everywhere, and oftentimes, it is unavoidable. For managed service providers (MSPs), there is the risk of failing to keep up with advancing technology, of misreading customer needs, of succumbing to the tactics of competitors, of over-expansion, and a great many others. Instead of living a life of endless panic and worry about the… Read more