Tag: managed service provider
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Time to Rebuild the IT Services House
Categories: Managed ServicesFor the most part, IT service providers are not so different from the average IT organization. Over time, a large number of IT silos that are optimized for specific classes of application workloads have sprung up for one reason or another. The problem is that each of these silos requires the service provider to dedicate… Read more
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Five Tips for Keeping Security Costs Down
Categories: SecurityBy John Peterson With the ever-increasing dependency on cyber-security insurance, more and more small and midsize businesses must ensure they have an adequate plan for security. In theory, this could well mean a doubling up of line items on security products. Part of the attraction of managed services providers is the ability to keep costs… Read more
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Kaseya Acquires Vorex to Integrate PSA and RMM Software
Categories: Managed ServicesWith more managed service providers (MSPs) than ever now realizing that their business revolves around their professional services automation (PSA) and remote monitoring and management (RMM) applications, the pressure to combine these two distinct classes of software into a single platform has been steadily rising across the channel. Kaseya responded to that pressure by acquiring… Read more
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Machine Learning to Transform Managed Services
Categories: Managed ServicesWhile there is a wealth IT innovations these days, two in particular are starting to capture the imagination of managed service providers (MSPs) looking to introduce higher levels of automation into their operations. The first is the growing need for big data analytics services capable of capturing massive amounts of machine data that can be… Read more
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Flowroute Launches Reseller Partner Program
Categories: PartnersFlowroute Launches New Reseller Partner Program Flowroute, an IP carrier providing advanced calling and messaging services, formally launched its Flowroute Reseller Partner Program to provide IT and managed service providers (MSPs) with the tools, training and support to deliver communication solutions to enterprises. Flowroute has enrolled more than 50 North American partners into its Reseller Partner… Read more
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Interactive Intelligence Enhances Partner Program
Categories: PartnersInteractive Intelligence Enhances Global Partner Program Interactive Intelligence Group, a provider of software and cloud services for customer engagement, unified communications and collaboration, enhanced its Global Partner Program with new systems integrator (SI) and telco/carrier programs, and an updated channel program. The company signed Accenture as its first SI under the new program. The SI program… Read more