Tag: IT

  • $300M Shipper Builds Its Own IT System

    $300M Shipper Builds Its Own IT System

    Jacqueline Emigh

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    When a company outgrows its core application package, surprising choices sometimes spring up. After turning into the largest same-day document shipper in North America, Dallas, Texas-based Dynamex Inc. has opted to swap its old shrink-wrapped order processing system from Datatrac for an enterprise IT platform built in-house, according to Andy Argento, the shipper’s vice president… Read more

  • Circuit City’s New IT Approach to Customer Service

    Circuit City’s New IT Approach to Customer Service

    Evan Schuman

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    When major customers walk into a Circuit City location, CIO Mike Jones wants to whisper customized sales pitches into their ears—literally. Jones’s scenario is simple: As customers walk into the store, they receive a very light wireless headset. As they walk through the store, the device uses sensors to learn where the customer is. When… Read more

  • IT Moves Into Voice Communications

    IT Moves Into Voice Communications

    Caron Carlson

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    IT companies are digging further into voice communications, forcing change to traditional telephony that could leave a century-old communications industry unrecognizable in short order. As the telephone carriers struggle to adapt to packet-based networking, data companies are quickly adopting voice strategies of their own. Moreover, VOIP (voice over IP) is forcing the convergence not only… Read more

  • IBM Prepares to Leave an Industry It Created

    IBM Prepares to Leave an Industry It Created

    Wayne Rash

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    In August 1981, the world of computing changed. When IBM launched its first IBM PC, most observers at the time simply thought it was a good move by a company that was already a leader. The new computer would help IBM stay relevant and provide a new class of computers that would add some revenue.… Read more

  • IT Pros: Still Cautious Over XP SP2 Security Rewards

    IT Pros: Still Cautious Over XP SP2 Security Rewards

    Michael Myser

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    Security experts discussed the merits and flaws of Microsoft’s Windows XP SP2 (Service Pack 2) in a panel discussion Tuesday as part of Ziff Davis Media’s Security Virtual Tradeshow. Across the board, they highly recommended that enterprises quit their flinching and install the upgrade, although they still offered several caveats. “An absolute, resounding yes, you… Read more

  • Out with the Old IT

    Out with the Old IT

    John Moore

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    The typical three-year generational turnover in technology means organizations perpetually have excess equipment on their hands. And while the emphasis in IT is generally on the new, the disposal of the old presents logistical, environmental and security challenges. How does one integrate the handling of obsolete items into an overarching IT lifecycle management program? What… Read more