Tag: CRM

  • Salesforce.com Adds Twitter to Cloud-based CRM

    Lawrence Walsh

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    Two doctors at the Henry Ford Hospital in Detroit used Twitter during a recent brain surgery to connect with more than 1,900 medical students who were observing the complicated procedure from afar. Salesforce.com is betting that innovative uses of microblogging will lead to better customer service, through its new Salesforce CRM for Twitter. The new… Read more

  • Web 2.0 Marketing is Simpler than You Think

    Kathleen A. Martin

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    Experts say that a down economy is the best time to invest in marketing. At the same time you may be looking at your budget and wondering where the additional money will come to increase your marketing spend and what investments will drive the most revenue and profit for your company. Good news, all you… Read more

  • Five Hot Technologies at D and H Mid-Atlantic Show

    Sharon Linsenbach

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          D&H’s Top 5 Must-See Technologies     At the 10th annual D&H Mid-Atlantic Technology Show, Channel Insider’s Sharon Linsenbach asked Dan Schwab, co-President of the technology distributor, to point her toward the show’s must-see technology.  From feature-rich, affordable VoIP systems and incredibly portable SIP-compatible handsets to conferencing systems that track a speakers’… Read more

  • Boosting Revenue While Reducing Channel Conflict

    Jessica Davis

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    Channel conflict is a dirty word for most reseller partners, but in a world where vendors are looking to squeeze the most out of all their sales channels, VARs sometimes end up butting heads with a vendor’s direct-sales reps. To help mitigate channel conflict at the same time it increases revenue opportunities across the board,… Read more

  • Proscape CRM System Helps Pharma Reps Close Sales Loop

    Sharon Linsenbach

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    Microsoft partner Proscape has developed a customer relationship management system that it says makes pharmaceutical sales representatives work more efficiently. Proscape Technologies co-founder and President Derek Pollack said the closed-loop marketing system takes into account the potential physician customer’s profile before the sales call happens and also gathers, analyzes and delivers data during and after… Read more

  • Ingram Launches Seismic Hosted Microsoft Services

    Sharon Linsenbach

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    Ingram Micro on April 15 announced it will offer three hosted Microsoft Software-as-a-Service solutions targeting resellers and VARs. The hosted Microsoft Exchange Server 2003 and 2007 and Windows SharePoint Server (SPS) 3.0 will be offered through Ingram’s Seismic Virtual Services Warehouse and can be white-labeled by VARs to increase their brand recognition and add value for… Read more