Tag: CRM

  • Zoho CRM Gets Google Calendar Sync, LinkedIn Integration

    Channel Insider Staff

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    Zoho, a provider of Web-based software for collaboration and enterprise applications, has upgraded its customer relationship management (CRM) software with Google Calendar synchronization, integration with business social network LinkedIn (NASDAQ:LNKD) and other features to boost user productivity. While Salesforce.com (NYSE:CRM) commands the lion’s share of large CRM installations in the cloud, Zoho is the scrappy… Read more

  • Salesforce.com Introduces Social Marketing Cloud

    Channel Insider Staff

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    Salesforce.com (NASDAQ:CRM) Nov. 30 introduced its Social Marketing Cloud, an effort to get ahead of the rest of the market by using social media to market and sell products to customers. The Social Marketing Cloud leverages and builds on assets from Radian6, a social media monitoring company Salesforce.com picked up earlier this year. As the… Read more

  • Microsoft Dynamics CRM Updates Aim Squarely at Salesforce

    Channel Insider Staff

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    Microsoft is offering a service update for Microsoft Dynamics CRM with some new social-networking and cloud features, in a bid to keep the customer relationship management platform muscular in the face of significant competition from Salesforce and other companies. By bringing together new social-collaboration capabilities in Microsoft Dynamics CRM with familiar collaboration technologies such as… Read more

  • SaaS Growing More Popular With SMBs: Report

    Channel Insider Staff

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    As more workers become mobile-enabled, the mobile software-as-a-service (SaaS) market is evolving, with more small to medium-size business employees using smartphones with data plans–and other wireless devices–to further improve productivity and worker mobility, according to Strategy Analytics Wireless Enterprise Strategies’ latest report, "Why Mobile SMBs Are Opening Doors to Software-as-a-Service to Increase Productivity and Efficiency."… Read more

  • SaaS CRM Market Set to Triple by 2015: AMI Report

    Nathan Eddy

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    Cloud-based business applications are garnering considerable attention from U.S. small to midsize businesses, according to AMI-Partners’ latest U.S. SMB Cloud Services Study. The software-as-a-service customer relationship management market—already representing 570,000 U.S. SMB firms—is set to undergo double-digit year-over-year growth in the next five years, the report projected. During this period, spending on SaaS CRM will… Read more

  • Salesforce Beefs Up Chatter Social Network as Dreamforce Conference Kicks Off

    Channel Insider Staff

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    Salesforce.com is introducing a new round of features to its Chatter social-networking platform, in effect increasing its bet that businesses will want to give their workers a Facebook- and Twitter-style experience. Chatter allows employees to post comments and share files in a Facebook-style environment. These additions will include Chatter Now, an instant messaging tool that… Read more