Tag: CRM

  • SaaS and the Channel: The Hidden Perils

    Michael Vizard

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    SaaS Market Growth Through 2015  SaaS market is expected to grow 16.8 percent this year.  2012 – $14.3 billion,  2013 – $16.7 billion,  2014 – $18.9 billion,  2015 – $21.3 billion Read more

  • See the Opportunity

    See the Opportunity

    Michael Vizard

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    See the Opportunity Recognize the value of investing in Big Data systems that drive increased sales through complete and accurate customer contact details, histories of products and services purchased, and suggestions for related follow-on sales. Chart the Course Make use of Big Data internally to gain better customer insight to increase sales and improve service.… Read more

  • The Unfulfilled Potential of CRM Software in the Channel

    Michael Vizard

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    Given all the noise that has been generated about customer relationship management (CRM) software over the years, solution providers in the channel could be forgiven for assuming the CRM market is pretty well saturated by now. In reality, SugarCRM CEO Larry Augustin says that 60 percent of organizations today don’t have a CRM in place… Read more

  • CRM Opportunity 2012 Goes Mobile and Social

    Ericka Chickowski

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    As organizations deal with new rules of customer engagement and an explosion in ways to parse and deliver customer data, the Customer Relationship Management (CRM) market is undeniably hot. Figures out just before the holidays show a healthy growth in the market and as we move into 2012 experts believe that opportunities in mobile CRM,… Read more

  • Mobile, Social, and Small Business Highlight 2012’s CRM Opportunities

    Ericka Chickowski

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    As organizations deal with new rules of customer engagement and an explosion in ways to parse and deliver customer data, the Customer Relationship Management (CRM) market is undeniably hot. Figures out just before the holidays show a healthy growth in the market and as we move into 2012 experts believe that opportunities in mobile CRM,… Read more

  • Oracle, Salesforce Lead the CRM App Pack in 2011: IDC

    Channel Insider Staff

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    The global CRM applications market recorded a robust performance in the first half of this year, with revenue totaling $9.2 billion, with semiannual year-on-year growth of 13.3 percent, a third stronger than what it was a year ago, according to IDC’s Worldwide Semiannual CRM Applications Tracker. Oracle remained the top CRM vendor worldwide, growing above… Read more