Tag: CRM

  • Apex Release Moves Salesforce.com Beyond CRM Roots

    Apex Release Moves Salesforce.com Beyond CRM Roots

    Renee Boucher Ferguson

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    With its winter ’07 release event in San Francisco on Jan. 16, it’s safe to say Salesforce.com is no longer primarily in the customer relationship management business. The winter ’07 release brought with it the first glimpse of Salesforce.com’s proprietary (though Java-based) programming language and development platform, dubbed Apex. That first look-see for developers—the beta… Read more

  • On-Demand CRM Vendor RightNow Stumbles in Q4

    On-Demand CRM Vendor RightNow Stumbles in Q4

    Renee Boucher Ferguson

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    On-demand customer relationship management vendor RightNow Technologies stumbled badly in its fourth quarter. The company issued a warning late in the afternoon of Jan. 4 that its fourth-quarter 2006 revenues would see a shortfall, as will its earnings. Company officials said fourth-quarter revenues, which will be reported Jan. 31, will come in at about $28… Read more

  • The Road to Increased Profits May Run Through Your Own IT Department

    The Road to Increased Profits May Run Through Your Own IT Department

    Michael Vizard

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    When it comes to what’s right and wrong with the channel, a lot of the weight of that conversation naturally falls on the vendors. But in all honesty there’s still room for improvement among solution providers, especially in the area of operational excellence. To that end, a small cottage industry with new sets of tools… Read more

  • CRM Apps Exploit E-Mail Ties

    CRM Apps Exploit E-Mail Ties

    Michael Caton

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    One reason often given for failed customer relationship management projects is that salespeople prefer to do most of their work through their e-mail clients. Two CRM products that work closely with e-mail—BizAutomation.com’s BizAutomation CRM + Business Management and Avidian Technologies’ Prophet 3.0 Enterprise—could bridge that gap. BizAutomation runs on top of Microsoft Exchange and presents… Read more

  • Microsoft Unveils Dynamics CRM Live

    Microsoft Unveils Dynamics CRM Live

    Renee Boucher Ferguson

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    BOSTON—Microsoft has announced—finally—its version of on-demand CRM software. For more than a year the software giant has nosed around the fact that it’s working on customer relationship management as a service, but it wasn’t until its annual Worldwide Partner Conference here July 11-13 that Microsoft Dynamics CRM Live made its formal debut. On July 11,… Read more

  • Microsoft’s Ballmer Touts Dynamics AX Upgrade

    Microsoft’s Ballmer Touts Dynamics AX Upgrade

    Renee Boucher Ferguson

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    Boston—Microsoft is, without actually saying it, positioning its Dynamics AX 4.0 release for the enterprise to compete with products from the likes of SAP and Oracle. And it’s working hard to convince partners that moving forward with the Dynamics brand is the winning approach to take. At its Worldwide Partner Conference here July 11 through… Read more