Recent Articles
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IBM Enhances Transaction Monitoring Tool
IBM will launch Friday a new version of its Tivoli transaction-performance monitoring product that greatly expands the range of application transactions it can track. IBM Tivoli Monitoring for Transaction Performance Version 5.3, in addition to a deeper view into the performance of WebSphere application transactions, adds the ability to track transaction performance across BEA WebLogic…
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Site Helps Retailers Tout Local Deals
One problem that retailers have with the World Wide Web is that it’s so … well … worldwide. A group of newspaper publishers tried to address that issue Thursday with the launch of a Web site intended to match consumers looking for specific products with local retailers that have those products on special promotions. The…
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Easy SIP-ing
The beauty of SIP (Session Initiation Protocol) is that it’s a real standard. Unlike earlier IP telephony standards such as H.323 that were more notable in their exceptions and proprietary extensions, SIP devices are designed to work together. Even better, for the most part they do. For example, Pingtel Corp.’s PBXes are designed to work…
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Salesforce.com Touts Customer-Service Apps
Seeking to diversify beyond its sales-force-automation roots, Salesforce.com on Wednesday introduced a new on-demand call center and help desk application service called Supportforce.com. The new service will allow companies to set up call centers, contact centers, help desks and other customer-service systems without installing and maintaining software at their own headquarters. Instead, customers will log…
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NewsGator Gains Partners to Extend RSS Reach
News feed aggregator NewsGator Technologies has struck new partnerships to expand its enterprise sales and tie its online service with other desktop newsreaders. NewsGator on Wednesday announced a co-marketing agreement with Six Apart Ltd., one of the leading makers of Weblog software, and integration of subscription information from its Web-based aggregation service with FeedDemon, a…
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Authorize.Net Battles Extortion Attempts
Corey Mandell knew things weren’t good when he got the ransom letter. Mandell had experienced such things before, and he knew that Authorize.Net, a Bellevue, Wash., credit card processing company, would be in for a tough time. What he didn’t realize until later is that it would be much worse than he had anticipated. The…
