Recent Articles
-
CRM Apps Exploit E-Mail Ties
One reason often given for failed customer relationship management projects is that salespeople prefer to do most of their work through their e-mail clients. Two CRM products that work closely with e-mail—BizAutomation.com’s BizAutomation CRM + Business Management and Avidian Technologies’ Prophet 3.0 Enterprise—could bridge that gap. BizAutomation runs on top of Microsoft Exchange and presents…
-
IBM, HP, EMC Go 1-2-3 in World Storage Services Market : Gartner
IBM, Hewlett-Packard, and EMC went 1-2-3 in 2005 as the most successful individual companies in worldwide storage services market share, according to a report released July 5 by Gartner Dataquest analyst Adam W. Couture to clients and made public July 17. Big Blue, EMC, and Sun Microsystems ranked 1-2-3 in the regional “Americas” ranking, with…
-
Tech Data Launches Apple-Focused Unit
Distributor Tech Data has begun offering its Apple solution providers a new program to help more profitably develop, sell and support Apple-based products for businesses. The program, AppleAdvantage SBU (Specialized Business Unit), officially started in June and can be used as a resource for Apple VARs that need technical assistance, sales support or product management…
-
Prophet 3.0 Enterprise
Prophet 3.0 Enterprise isn’t a full CRM system; rather, its core functionality is SFA (sales force automation), with some integrated e-mail marketing tools. The product doesn’t have a built-in dedicated support module, although companies can finesse some customer support functionality through the use of custom tabs and fields. The best way to think of Prophet…
-
BizAutomation
As a Web-based application, BizAutomation doesn’t integrate as tightly at the client level as Prophet 3.0 Enterprise does. However, BizAutomation runs on an Exchange server and captures e-mail traffic between sales and support staff and customers to help log and retain communications. From the user perspective, Biz-Automation appears as a top-level folder within the Outlook…
-
Avnet, Sun Announce Storage Partnership
Distributor Avnet is entering a new agreement with Sun Microsystems to sell the Santa Clara, Calif.-based vendor’s entire portfolio. The new agreement comes as Sun looks to continue growing its storage business in the wake of its purchase of StorageTek (Storage Technology) for $4.1 billion in 2005. Avnet had a long-standing relationship with StorageTek and…
