SHARE
Facebook X Pinterest WhatsApp

LogMeIn Rescue Adds iPhone, iPad, Android Capabilities

The latest version of LogMeIn Rescue, LogMeIn’s remote support offering, introduces mobile device configuration capabilities to troubleshoot and secure smart devices in the field. Designed for mobile operators, customer care organizations and IT help desks, Rescue provides a single, Web-based tool for remotely supporting tablets, smartphones and computers running iOS, Android, BlackBerry, Symbian, Windows, Windows […]

Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More

The latest version of LogMeIn Rescue, LogMeIn’s remote support
offering, introduces mobile device configuration capabilities to
troubleshoot and secure smart devices in the field. Designed for mobile
operators, customer care organizations and IT help desks, Rescue
provides a single, Web-based tool for remotely supporting tablets,
smartphones and computers running iOS, Android, BlackBerry, Symbian,
Windows, Windows Mobile, and Mac OS X.

The platform is designed to help IT departments simplify support of
customers’ and employees’ smart devices–connect to them, solve
problems, push configuration settings and secure remote devices
anywhere with an Internet connection. The update allows users to
remotely configure iOS and Android connectivity settings, including
WiFi network setup and Access Point Name (APN) settings, and remotely
configure device permissions and push device pass code settings for
iPhones and iPads.

"The new Rescue release was designed with direct input from some of
the world’s largest operators and mobile device OEMs and has been
successfully tested by thousands of customer care organizations and IT
help desks," said Lee Weiner, LogMeIn’s vice president of support
products. "While specific conditions vary across these audiences, all
of them are looking to empower their teams to quickly support a growing
number of people carrying increasingly sophisticated devices. The
result is a release that simplifies support for iOS and Android
devices, and makes it easier for help-desk staff to better serve
increasingly empowered customers and employees."

The update also lets businesses create customized iOS help desk or
self-help shortcut app icons–an SOS button on the device–giving iPad
and iPhone users the ability to directly connect to quick help guides
or Web chat through a single touch, and initiate mobile and computer
support sessions in a single click through the introduction of a new
desktop app version of the LogMeIn Rescue Tech Console, a browser-less
means of using all of Rescue’s Web-based capabilities.

"According to recent research, nearly 1 billion smartphones are
expected to ship globally by 2015. As smartphone devices proliferate
the enterprise, by either corporate- or employee-liable purchase,
companies want to take advantage of the fact that employees can be
productive from anywhere," said Stacy Crook, senior analyst of mobile
enterprise research at IT analytics firm IDC. "Support tools that
address these new mobile challenges and opportunities in the help desk
will have a direct impact on customer care as they enhance
productivity, satisfy new employee demands and provide a seamless
mobility experience."

Recommended for you...

Manny Rivelo on Evolving Channel & How MSPs Can Get Ahead
Victoria Durgin
Aug 20, 2025
Databricks Raises at $100B+ Valuation on AI Momentum
Allison Francis
Aug 20, 2025
Keepit Achieves SOC 2 Type 1 & Canadian Ingram Micro Deal
Jordan Smith
Aug 20, 2025
AI Customer Service Fails to Satisfy Consumer Needs: Verizon
Franklin Okeke
Aug 19, 2025
Channel Insider Logo

Channel Insider combines news and technology recommendations to keep channel partners, value-added resellers, IT solution providers, MSPs, and SaaS providers informed on the changing IT landscape. These resources provide product comparisons, in-depth analysis of vendors, and interviews with subject matter experts to provide vendors with critical information for their operations.

Property of TechnologyAdvice. © 2025 TechnologyAdvice. All Rights Reserved

Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.