Avaya Adds Mobile Enhancements to Avaya-one X Platform

Avaya officials are bulking up the company’s Avaya-one X solutions to offer greater communications capabilities to mobile workers.

At its International Avaya User Group event in Las Vegas May 23, Avaya announced the new enhancements to Avaya-one X, which include support for a wide range of mobile devices—including Apple iPhones and smartphones running Google’s Android mobile OS—consolidation of mobile UC (unified communications) client applications and management onto a single, virtualized server and a more wireless options for devices running Apple iOS.

The moves are in response to demands from customers who are looking for easier and better ways to communicate with an increasingly mobile workforce, Nancy Maluso, vice president for UC product and solutions marketing, said during a conference call with analysts and journalists.

“Mobility is now going mainstream,” Maluso said, adding that such trends as the consumerization of IT in the workplace is putting greater pressure on businesses to find ways to improve communications with workers and partners.

Other vendors in the increasingly competitive UC space also are pushing solutions to deal with the issues of the growing numbers of mobile workers and the introduction of consumer devices—such as iPhones and tablet—into the workplace. In April, Alcatel-Lucent unveiled its OpenTouch suite of communications solutions that are designed to enable users to move seamlessly between the myriad communications devices and modes and to address the flood of consumer devices into the business world.

Craig Walker, director of product marketing of communications solutions for Alcatel-Lucent Enterprises, said at the time that OpenTouch will enable users to seamlessly move between all these devices and all of these modes of communications.

Avaya’s Maluso said her company is aggressively pushing broad device support, which includes not only the Apple and Android-based devices, but also BlackBerry smartphones from Research In Motion, devices from Nokia and Windows-based operating systems.

For more, read the eWEEK article: Avaya Expands Mobile Communications Solutions.