Biography
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Tracking Service Aims to Ease Product Returns
One of the most logistically challenging situations for any large retailer is the return. Newgistics Inc., a Texas retail service firm, this week launched a…
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Curbing Retail Shrinkage with the Help of a Shrink
In retail IT circles today, no issue generates as much concern—if not outright panic—as does security. You name it, we’re scared of it. That’s true…
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What’s the Real ROI of Self-Checkout?
A recent study by IHL Consulting Group indicates that self-checkout and other self-service systems generated almost $128 billion in sales last year, up about 80…
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How Intimate a CRM Relationship Do Your Customers Really Want?
At the very heart of any robust retail CRM system are the benefits consumers—and retailers—receive when the retailer knows as much about a customer as…
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Retail CRM: Does Data Create A Duty?
Pity the poor retail CIO who is a CRM advocate. In acts of backstabbing betrayals worthy of the ancient Roman coliseum, our hero finds himself…
