Ericka Chickowski

10 Reasons Your Customers Hate You You Don't Answer Their Calls QuicklySure, you may be busy, but so are your customers. And responsiveness is part of

7 IT Cloud Certification Programs Worth the Cash Channel partners and IT pros looking to cash in on the cloud computing craze may want to start their

10 Security Risks That Keep Customers Up at Night Securing remote access: 52 percent of administrators vote this in their top three security worries No

10 Great IT Job Search Books ACE the IT Resume: Resumes and Cover Letters to Get You Hired No Title Ace the IT Interview No Title Programming Interviews

Assigned Reading Best Books for Channel Sales Selling technology is never easy. The cream of the crop within the channel typically hone their skills by

Are you and your enterprise customers ready to take advantage of the economic recovery? Do you have the right strategies in place? A recent report by

Seven Strategic Symantec Acquisitions Symantec has long subscribed to the philosophy of adding capabilities through M&A activity—it's 2005 merger with

USB Thumb Drives Removable devices are now the number one means of propagating malware. If your clients were to find a thumb drive in the parking lot,

Small Businesses Plan Technology Spending for 2010 Small Business Speaks OutSpiceworks recently surveyed 1,250 small businesses on their IT spending

Worldwide Breach Costs The average cost of a data breach globally stood at $3.43 million last year, the equivalent of $142 per compromised customer

As anecdotal evidence of Apple iPad WiFi connectivity issues continues to mount, experts within the reseller channel believe that partners who make the

Do the Right Thing Video conferencing technology, available from vendors such as Cisco, Polycom and LifeSize, offers the promise of revolutionizing how