Konica Minolta`s MagiColor 2590MF Is a Jack of All Trades

The Multi-Function Printer market is all about capabilities and those vendors that can pack the most features into a unit at an affordable price are sure to be market leaders. Add excellent output to those features and you’re sure to have a contender to the title of best MFP.

Konica Minolta is taking aim at that best MFP title with its MagiColor 2590MF, a model that combines a color laser printer with a scanner, copier and fax machine into an attractive desktop package that offers stunning color output.

Priced at $699, the unit offers affordable color and all the primary functions needed by today’s small businesses. Options tend to be expensive though, with a duplexer adding $399 to the price and a 500 page (instead of 250 page) paper tray adding another $299 to bring the total price of a well-equipped unit to a whopping MSRP of $1,397, quite steep for a SMB MFP.

Once set up, the 2590MF does offer nice output and is reasonably fast. First page out occurs in about 15 seconds (for black and white), while a first page color print takes about 22 seconds. The printer is rated for 20PPM black and white and 5PPM for color. As the speeds indicate, the unit uses multiple passes to generate a color document, while a black and white document can be processed with a single pass.

Even though the unit uses multi-pass technology for color prints, the paper follows a relatively straight path, helping to prevent jams or other problems. There is no bypass feeder though, so if you want to print envelopes or letterhead, you will need to place that stock in the main paper tray and track it accordingly.

While most users may be happy with the fully configured and installed unit, installers will find the steps to set up the printer almost torturous. There are a number of clips, pieces of tape, chunks of Styrofoam and other shipment packaging protectors to remove before one can even attempt to set up the printer.

What’s more, the unpacking instructions are less than intuitive, relying on diagrams and illustrations to point the installer in the proper direction. Konica Minolta does try to help installers out with an installation document, but for most people the multiple illustrations (over 20) will only add to the confusion. Konica Minolta could ease the process by including a flash-based video on the CD showing how to setup the product or at the very least include written instructions with the illustrations. Simply put, if ’80s Icon Mr. T reviewed printers, his comment would be: "I pity the fool who has to set up this printer"!

Interestingly, despite all of the packaging, the first unit we received did not work. Once we powered the unit up, we were presented with a cryptic message — "Machine Error, Service Call (18H)". Searching Konica Minolta’s Web site offered no explanations of the problem and the included documentation lacked a course of action. We filled out a tech support request on Konica Minolta’s site, another tedious process that asked for all but the users blood type, we still have yet to receive an e-mail acknowledging the problem or offering a solution (over a week and a half at this time).

Discussing the problems with Konica Minolta’s PR team led to a phone call with some service insight; after trying to solve the problem with a few procedures, Konica Minolta determined that the unit must have been damaged in shipping, despite the fact that the box arrived undamaged.