Dell Denies Problems with Solid State Drives

Dell says its solid state drives are working just fine.

Officials with the PC vendor are denying a report released by Avian Securities that the SSDs the company offers as an option with many of its PCs have a high rate of failure and suffer from performance problems. Dell also denied that the return rate for its SSDs range from 20 to 30 percent.

Writing on the company’s Direct2Dell blog, Dell chief blogger Lionel Menchaca rejected the Avian report and noted that the SSD technology that Dell uses performs as good as, or better than, traditional hard disk drives.

“Our global reliability data shows that SSD drives are equal to or better than traditional hard disk drives we’ve shipped,” Menchaca wrote in a March 19 post. “Beyond that, return rates for SSDs are in line with our expectations for new technology and an order of magnitude better than rates reported in the press.”

Marc Farley, another blogger who writes a separate blog for the company’s EqualLogic storage business, also defended Dell’s use of SSDs.

“Our SSDs do not use low cost, consumer multi-layer flash,” Farley wrote. “They use high quality single level flash that has better reliability and performance (that’s part of the reason for the perceived high cost). They don’t have disastrous end of life failures from wear out—instead they are designed to convert to read-only devices.”

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