Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

1Are Your Customers Happy With Oracle

42 percent of Oracle customers are dissatisfied with the quality of the company’s support

2No Title

Additionally, 58 percent are dissatisfied with the cost of the support.

3No Title

But only 25 percent of Oracle customers report that they’ll cut the percentage of their IT budget dedicated to Oracle applications, middleware and systems over the next three years.

4No Title

About 38 percent of organizations report that Oracle’s share of their IT spending will stay the same over the next three years.

5No Title

And another 37 percent say that organic growth, purchase of additional Oracle applications, and standardization on Oracle technology would result in Oracle having an even larger share of their IT budgets.

6No Title

Computer Economics reports that dissatisfaction levels increase dramatically for customers that have application systems first installed more than 10 years ago.

7No Title

But only about 10 percent of Oracle customers report they are planning to migrate to Fusion Applications, Oracle’s next-gen applications.

8No Title

Overall dissatisfaction is greatest among PeopleSoft customers

9No Title

Only 25 percent of Oracle application customers are currently users of Sun hardware, but among these customers, expectations for increasing support costs are high.

10No Title

Very few Oracle application customers have plans for Oracle’s new Exadata storage systems.

11No Title

The majority of Oracle application customers not considering or having already decided against third-party maintenance, Computer Economics reports.